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ebikesne
October 25, 2023
Question

Invoices are being sent OK with my Gmail account, but not displaying in my Gmail "Sent" folder. Why don't they show in my Sent folder when they are being sent ok?

  • October 25, 2023
  • 1 reply
  • 0 views
The "From" address is xxxxxxxxxx@xxxxxxxxxxxx.xxxxxx.xxx and not my Gmail address. Not sure if that  matters.

1 reply

Clark_B
Clark_B
October 25, 2023

It's nice to have you here in the Community, @ebikesne. I'll be happy to address your concern about not being able to see the invoice in the Gmail sent folder. 

 

The reason why you can't see the sent folder in Gmail is that you are using QuickBooks Online (QBO) to send the invoice. However, you can verify if the email was successful through the Audit log.

 

As a workaround, you can check the option to email me a copy to receive a copy of the sent invoice.

 

Here's how:

 

  1. Go to the Gear icon or Settings.
  2. Select Sales.
  3. Find and select Messages.
  4. Check the email me a copy.
  5. Select Done.

 

I'll be providing an image, for your reference.

 

 

In addition, if you want to record payments you may check this article: Record invoice payments in QuickBooks Online.

 

Keep me posted on how things go on your end. I'll be around to provide further assistance with your invoice concern.

E
ebikesneAuthor
October 25, 2023

I have connected my Gmail account 3 times and tested it by selecting it in the Invoice drop down, but the email still keep being sent using the Intuit account. I have connected through Gmail and logged into Gmail through Intuit but it will not use my Gmail account as the sender even when it is selected when sending an Invoice. Something is blocking my Gmail from being used. Any ideas? You can see in my screenshot that my Gmail account is selected.

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