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K
katja-patja
February 16, 2024
Question

Invoices are not loading, nor are the automatic emails when attempting to send

  • February 16, 2024
  • 1 reply
  • 0 views
THe invoicing send function is messed-up. Invoices and automatic emails when sending do not load.

1 reply

Bryan_M
Bryan_M
February 16, 2024

I'm glad to have you here, @katja-patja.

 

Let me help you fix the send button on your invoice.

 

First, I'd like to know if there's an error message while sending an invoice and accessing the automatic emails.

 

In the meantime, let's perform some troubleshooting steps to determine if this is a browser-related issue. The initial step is to access your QBSE account via incognito mode. This does not store cache files that may cause odd behaviors when running web-based programs. Below are the shortcut keys you can use:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + N
  • Safari: press Command + Shift + N

 

Then, try to see if the automatic emails and send button of the invoice are working. If this works, clear the cache of your regular browser to eliminate piled-up data. If the issue persists, you can use another supported browser or device. It might be that the current one you're using has a temporary issue with the program.
 

You might want to customize invoices before sending them. Check out this article: Create invoices in QuickBooks Self-Employed.

 

Leave a reply below if you have additional questions about managing your invoice transactions. I'll be willing to help. Have a good one.

K
katja-patjaAuthor
February 16, 2024

Hi! 

Thank you for the help. Those hacks didn't work. The QuickBooks system isn't working right; when you go to send a reminder, the invoice doesn't load, and the reminder email doesn't load. I attempted to accept the assistant, and that doesn't work either. 

A
AbegailS_
February 17, 2024

I know that this has been a challenging process for you. I appreciate your effort for attempting the troubleshooting steps provided earlier. I'm here to route you to the right support that can further assists you, @katja-patja.

 

Since the troubleshooting steps did not work on your end, I suggest that you contact our Customer Care Team. They have the necessary tools to conduct further research on your account and create an investigation ticket if necessary. 
 

Here's how to reach them:

 

  1. Go to Help (?) and select Contact Us.
     Note: If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
  2. Enter “talk to a human”, then select Continue.
  3. Select which way you want to connect with us.
    • Have us call you - Get a call from a support expert.
    • Chat with us - Start a conversation with a support expert.

See this article for more details: Contact QuickBooks Self-Employed Support. 

 

Also, I'm adding this reference to help you record customer payment transactions in your account: Record or attach expense receipts in QuickBooks Self-Employed. It includes steps on how to create or enter expense receipts into QBSE.

 

We are looking forward to hearing from you. If you have any further questions, please don't hesitate to let us know. Stay safe!

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