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XTREMEIT
XTREMEIT
March 30, 2024
Question

Invoices not showing totals

  • March 30, 2024
  • 3 replies
  • 0 views
When doing an invoice the totals are not showing up on the bottom of the invoice where it normally is. Whats happening to the software?

    3 replies

    L
    LeizylM
    March 30, 2024

    I understand the importance of ensuring your invoicing process runs smoothly, XTREMEIT. I'll provide details regarding this issue. 

     

    At this time, we've received similar cases or reports about the missing total on invoices. I recommend contacting our support so they can add you to the affected users list. 

     

    Here's how to reach them:

     

    1. Click the Help menu in the upper-right-hand corner.
    2. Type in Talk to a human, then press Enter.
    3. Select Contact Support Team.
    4. Type again Talk to a human and click Contact Support Team.
    5. Choose a way to connect with us.

     

    I've added this article for more information about recording payments you've received from your customers: Record invoice payments in QuickBooks Online.

     

    You might want to check this article to know more about customizing sales templates in QBO: How to customize invoices, estimates, and sales receipts.

     

    Let me know if you have questions about the invoice. I'm always here to assist. Have a wonderful day!

    XTREMEIT
    XTREMEITAuthor
    April 1, 2024

    My level of trust in Quickbooks is diminishing quickly with this software. Quickbooks is making my company and invoicing practices look like idiots. The cost of additional labor dealing with our customers far exceeds the amount we are paying for this software. Intuit has zero care to the damage it is doing regarding our reputation’s with our clients. The typical “boiler plate” response and follow ups that “We care” from Intuit is such a joke. 

      P
      Pura Vida Prepping
      October 18, 2024

      I also suddenly have this issue. 

      Item prices show normally, but anywhere that should show the estimate total is just blank, when I try to download it print it. 

      It shows properly on screen, while working in QuickBooks.

        R
        RhoiceW
        October 18, 2024

        Thanks for joining on this thread, Pura. You can try trouble shooting your QuickBooks account for the totals will show in the invoice. I'd be glad to provide you the steps.

         

        Since it shows properly on screen when you download it and print it, you can consider logging out and into your QuickBooks. I'd suggest doing some trouble shooting steps. Sometimes, cache-related issues can cause QuickBooks Online (QBO) to load incorrectly, preventing your invoice total not showing.

         

        Here are the key shortcuts:

         

        • Google Chrome: Ctrl + Shift + N
        • Mozilla Firefox: Ctrl + Shift + P
        • Microsoft Edge: Ctrl + Shift + P
        • Safari: Command + Shift + N

         

        If you can successfully log in using a private browser, go to your regular browser and clear its cache.

         

        Additionally, you can personalize your sales forms and add specific info to your forms.

         

        Let me know if you still have concerns about invoices, don't hesitate to comment. I'm here to help.

        N
        NextLevelFence
        January 19, 2025

        I just had a similar issue now i look like an idiot to a customer going back and explaining the software I use is not working correctly. What a joke this program is.

          E
          EmaicaD
          January 19, 2025

          We truly understand how important for you as a business owner to send a reliable and accurate total invoice amount, NextLevelFence.

           

          I agree with the answer of the previous support provided in this thread that, there's a possibility when the browser contains many frequently accessed page resources, it can lead to errors or unexpected responses. With this, we can perform certain troubleshooting actions to sort out the issue.

           

          Let's start by accessing your QBO account via a private browser window. This will prevent websites from utilizing cookies and will not save any browsing history.

           

          To open an incognito window, use the following keyboard shortcuts based on your browser:

           

          • Safari: Command + Option + N
          • Google Chrome: Ctrl + Shift + N
          • Firefox: Ctrl + Shift + P
          • Microsoft Edge: Ctrl + Shift + N

           

          For additional information, there's a new update with the invoices and estimates in QuickBooks Online that may also affect the performance of the software as of the moment.

           

          If you're now able to view the total amount of the invoice number while using the private browser, you can now clear your browser's cache by following the instructions in the article, clear cache and cookies to fix issues when using QuickBooks Online. Otherwise, you can contact the live expert support as they have a lot of tools to address this matter directly.

           

          Furthermore, if the issue has already fixed, you can check out this article to personalize your invoices professionally: Customize invoices, estimates, and sales receipts in QuickBooks Online.

           

          Lastly, if you're looking for additional support to expand your knowledge of managing invoices up to reconciling transactions in QBO effectively, we recommend reaching out to our QuickBooks Live Expert Assisted service. They're ready to help understand and guide you in managing each transaction.

           

          Customers are so important for us, and they're the precious one in a business. In case that you have any other queries about generating an invoice or any invoice related, we're passionately active to address it effectively.

           

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