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C
ChrisRoush
February 10, 2024
Question

Invoices to one specific client will not send. I get an error every time.

  • February 10, 2024
  • 1 reply
  • 0 views
It’s been “fixed” before (after speaking with support when the issue spread to include two clients). 

A few weeks later, the issue resumed with original client. The client’s email domain is aol.com.

I can email the client with no issues using my business email (MS365 tenant account) and my personal gmail account.

I have to print the invoice to email manually to get it to the client (every month). *Ugh*

As I’ve said, I have addressed this issue with support before and it was fixed for a short period.

1 reply

S
SirielJeaB
February 10, 2024

I'm here to ensure you can successfully send invoices to the client in question, Chris.

 

I'd like to know the specific error you encountered when sending the invoice. In the meantime, let's perform some troubleshooting steps to isolate the issue. QuickBooks occasionally experiences strange behavior due to internet cache files.

 

Begin by using an incognito mode when sending the invoice to the specific client. Here are the keyboard shortcuts:

 

  • Safari: Command + Shift + N
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Sh

 

If it's successful, I suggest clearing your cache and cookies to refresh website preferences that might be causing problems when you use the program. If not, you can use a different supported browser. The QuickBooks version you're currently using may have a temporary malfunction.

 

If the issue persists, I suggest contacting our Live Support team again. They have the necessary tools to initiate a screen-sharing session to review your account and determine the underlying cause of the problem. See the contact details and support hours in this article: QuickBooks Online Support.

 

Refer to this article to personalize and add specific info to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

I can always circle back if you have additional questions about invoice-related concerns. You can utilize the comment section below, and I'll be here to assist you. Have a good one.

C
ChrisRoushAuthor
February 11, 2024

This isn't an end-user issue (e.g. browser, cache, computer or mobile device).

 

I have a recurring invoice transaction set up for this client.  That invoice won't send via QBO. I login to an error.  Recurring transactions aren't initiated by my browser; it's a backend function to send emails.  The send failure also happens with manually created invoices (for this client).

 

I can see how logins, loading content, uploading, downloading or interacting with a web app can be affected by browser selection and caching.  However, I have used several browsers in the past just to rule out any possibilities.  The change hasn't solved the issue.

 

I have contacted support several times about this particular email issue.  It seems to be resolved for a short time and then starts happening again.  My client is accustomed to getting manually sent emails with a PDF attachment of the invoice (which is exactly what I am trying to avoid).

 

Here are the case numbers for this particular issue:

 

Good news, the investigation Invoice showing "UNDELIVERABLE" and "Invoice Undelivered. We couldn't reach some of your customers. Double check the email address and try again. Resend Invoice" has been resolved for QuickBooks Online. If you are still experiencing this unexpected behavior, we would ask you to reach out to your online support team for further assistance.
 
Thank you for being patient with us while we worked to resolve this issue for you!
 
 
This is in reference to support contact Case Number 1597720162
 
 
Good news, the investigation After sending invoice customer receives message: Error: Invoice undelivered has been resolved for QuickBooks Online. If you are still experiencing this unexpected behavior, we would ask you to reach out to your online support team for further assistance.
 
Thank you for being patient with us while we worked to resolve this issue for you!
 
 
This is in reference to support contact Case Number 1581919965
 
W
WCFireSafety
April 12, 2024

I also have an AOL email that I try to send an invoice to and it fails everytime from QBO for this customer. This is an ongoing problem.

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