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A
andrea55
March 9, 2021
Question

Invoices undelivered won't send to email

  • March 9, 2021
  • 1 reply
  • 0 views
I generated an invoice but I am getting an error saying it was undelivered and there is a delivery issue

1 reply

RenjolynC
RenjolynC
March 9, 2021

Hi there, andrea55.

 

I'll work with you in resolving this issue.

 

We haven't received reports about the undelivered invoices error. Sometimes, this behavior can be caused by a browser hang-up. Let's do some troubleshooting steps to rule this out.

 

Open an incognito or private browser. This mode doesn't save your browsing history, cookies, site data, or information entered in forms.

 

Here are the keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

Then, sign in to your QuickBooks Online account and try to send the invoices. If it's successful, go back to your regular browser and clear its cache. Restart your browser afterwards. Alternatively, try using a different supported browser.

 

Please let me know in the comments below how it goes after trying out the steps. I'm here to help you out again. Stay safe.

A
andrea55Author
March 9, 2021

Hi RenjolynC.

 

I have already tried using incognito mode already and continue to get this error message for all of the clients I am trying to send invoices to.  I have also cleared my caches and tried both chrome and safari browsers.  

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