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May 31, 2024
Question

Is any one else having an issue with the app not allowing to pick the category of expense?

  • May 31, 2024
  • 1 reply
  • 0 views
under type of expense it no longer has items like job supplies or vehicle maintenance it only has asset or liability  

1 reply

JaeAnnC
May 31, 2024

Let's work together to resolve your issue regarding missing expense categories using the QuickBooks Online (QBO) mobile app, @patriotrvmobiles.

 

As per checking, we have an ongoing investigation for iOS users regarding this issue. To include you in the list of affected users, I recommend reaching out to our customer support team. Rest assured that our diligent engineers are actively working on this matter so you can get back to categorizing your expenses as soon as possible. In the meantime, you can add the category again using the app.

 

However, if you're using an Android device, let's perform some troubleshooting steps to resolve common mobile app issues. Please refer to the instructions below.

 

  1. Restart the app.
  2. Clear app data. To do this:
    1. Go to your device Settings.
    2. Select Apps (varies by device).
    3. Choose the QuickBooks app from the list, and tap Storage.
    4. Select Clear Data.
  3. Reboot your device.
  4. Uninstall and reinstall the app.

 

Furthermore, you can upload your receipts to QBO so the system can extract their details for you to review and categorize.

 

Stay in touch if you need further guidance with categorizing your expenses using the QBO mobile app. We'll ensure to respond right away to keep you assisted. Take care.