Skip to main content
S
scottamorton1-gm
February 20, 2024
Question

Is anyone else having "delivery issues" with outgoing invoices as of late? I talked to representative and he gave me a workaround to go through app on phone. Didn't work.

  • February 20, 2024
  • 1 reply
  • 0 views
Original commenter did not share additional details

    1 reply

    S
    Shania_C
    February 20, 2024

    Thank you for reaching out to the Community. 

     

    I'll assist you with your questions and provide some clarification. To efficiently help you, may I have the precise information of your concern? Could you please clarify if the "delivery issue" is the error you encountered if so, can you tell me the additional details? Your cooperation is greatly appreciated as it will provide us with a solution.

     

    If you provide a screenshot, please be mindful and careful to not include sensitive information. This precaution is taken to prevent any potentially scheming activities.

     

    Moreover, upon checking our system we haven't seen an ongoing investigation so, in the meantime, we can try clearing the application data to ensure your QuickBooks app works properly. It's also likely that the browser cache has been stored for a long period already. Which causes the browser to behave strangely. Let me walk you through how:

     

    For iOS users:

     

    1. Go to your phone's settings.
    2. Select General, then choose iPhone Storage.
    3. Tap QuickBooks Online from the application list.
    4. Select Offload App to free up the storage without deleting the documents and data for the app.

     

    For Android users:

     

    1. Go to your phone's settings,
    2. Choose Apps (varies by device).
    3. Select QuickBooks Online from the application list.
    4. Go to the Storage section, then tap Clear Data.

     

    If the issue persists, I recommend uninstalling and then reinstalling the app. 

     

    Also, try using a private browser or incognito. Here are the shortcut keys for these browsers:

     

    • Google Chrome: press Ctrl + Shift + N
    • Mozilla Firefox: press Ctrl + Shift + P
    • Microsoft Edge: press Ctrl + Shift + N
    • Safari: press Command + Shift + N

     

    Clear your cache and refresh website preferences, which may cause issues with QBO.

     

    I'm adding a helpful article that can assist you in solving common errors in the QuickBooks Online mobile app for Android and also, learn how sales tax works in QuickBooks Self-Employed:

     

     

    Please let me know if you encounter any other issues or concerns with your invoices when using the app. I want to make sure everything is taken care of for you. Have a great day!

     

    S
    scottamorton1-gmAuthor
    February 21, 2024

    Yes, through my quickbooks self-employed account, I am unable to send my invoices. I get a red exclamation point with "delivery issue" for each invoice I try to send out. Before this problem, I noticed that my invoice template was lost and I was unable to hit "send." I called a representative and he took me through some troubleshooting such as opening quickbooks through "new icognito window." My invoices would still not go through. After a couple of minutes on the phone, he shared there was an ongoing investigation and that my name would be added to list. I never received an email confirmation. He also shared I could through the app on my phone and send my invoices from that platform. That didn't work either. Any help is greatly appreciated!

    A
    AileneA
    February 21, 2024

    I understand the urgency of resolving this issue, scottamorton. I appreciate you performing some troubleshooting steps to rectify the problem.

     

    After checking with my tools, I have confirmed no investigation related to this error message. I suggest reaching out to our customer support team again for assistance. Our team of experts can help you troubleshoot the issue and provide any necessary solutions. They can also provide more detailed information about the error.
     

    Here's how: 

     

    1. Go to  Assistant.
    2. Select Ask QB Assistant.
    3. Choose the way you want to connect with us.

     

    Our customer support is available from M-F, 8 AM to 8 PM, and Saturday/Sunday, 8 AM to 6 PM, to assist you and ensure that your experience with our service is as smooth and hassle-free as possible.   

     

    Please refer to our Community link, Invoices, and payments for help with adding, organizing, and sending invoices. 

     

    Please let me know how things go on your end. I'm always here to lend a helping hand. Take care, and have a great day!

    Terms & ConditionsAccessibility statement