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R
rderenzo
April 16, 2024
Question

Is anyone else having issues with QBO this morning?

  • April 16, 2024
  • 3 replies
  • 0 views
We can log in, can't use any invoice data

3 replies

V
VerdantLand
April 16, 2024

I am having the same issues, I can't seem to get any help from QBO support or find anything online about a possible outage or update or sorts. I can't do any invoicing or see past invoices it keeps saying unexpected error has occurred, please try again later. Also my home screen can't load my bank account information, etc.  Does anyone else have any information as to whats going on and when to expect things to be up and running again?     I have tried re-starting my browsers, and trying in incognito mode and neither seem to help at all. 

    L
    landandlinks
    April 16, 2024

    Yes, I am having the same issues. 

      S
      SGDCLG
      April 16, 2024

      Yes! Log in issues and it keeps kicking us out. Menu items and bookmarks missing. 

        S
        SMNC
        April 16, 2024

        Yes, we are having issues as well. There appears to be a major problem, but can't connect via online help or phone support as it states they are closed.

          S
          SirielJeaB
          April 16, 2024

          Hello there, rderenzo. I'll help you get back on track with managing your invoices.

           

          Have you encountered any errors while using your invoice data within the system? This will help me determine if this is one of the issues subject to investigation.

           

          QuickBooks may sometimes behave weirdly due to problems related to your web browser. Let's perform some troubleshooting steps to resolve the problem. You can start by logging in to your QuickBooks account and opening your invoice data using a private browsing window. Here are the keyboard shortcuts:

           

          • Safari: Command + Shift + N
          • Google Chrome: CTRL + Shift + N
          • Mozilla Firefox or Microsoft Edge: CTRL + Shift + H

           

          If it works, return to your regular browser and clear your browser's history to start afresh. You can also utilize different supported browsers because the QuickBooks version you're using now may have a temporary malfunction. 

           

          If the issue persists, it would be best to reach out to our Live Support Team to review your account, determine the underlying cause of the problem, and investigate this thoroughly.

           

          You'll want to tailor your sales forms to your reference and have professional-looking templates. Refer to this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.

           

          Kindly notify me by commenting below if you have other invoice-related concerns. I'll circle back to you promptly and provide you with the necessary information and resources. Keep safe.

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