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sfigueroa-atgser
May 7, 2024
Question

Is anyone else having issues with the ap? lost search, format is all changed and cannot navigate to things i use all day!

  • May 7, 2024
  • 4 replies
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Original commenter did not share additional details

    4 replies

    Just_me
    May 7, 2024

    I actually saw another post that was saying they were having issues with getting the app to work, as well.  Of course everyone from QB is saying  it's not the company's problem, so there is no fix until they figure out that it just may be an issue with the app. 

      sfigueroa-atgserAuthor
      May 7, 2024

      OK Thanks! the online version is working fine, i just prefer the ap configuration.  it had an issue a while ago where i could not revise customer accounts - but i could on the online version.  Same response from QB said not them, our IT said is not us, has to be QB issue 😕😕  It cleared up after about 2 weeks or so.  Hopefully this new issue will clear up soon as well.

        GebelAlainaM
        May 7, 2024

        Hi there, figueroa.

         

        I understand the importance of using the program without issues and glitches. Let me share some troubleshooting steps to isolate the issue with the QuickBooks Online (QBO) App.

         

        Let's start by clearing your app's cache to refresh the data. There are times when the stored cache can cause unusual behavior in the system.

         

        For Android:

         

        1. Select the Gear icon at the top right.
        2. Choose Settings.
        3. Then, click Refresh Data and tap Yes.

         

        For iOS:

         

        1. Click the Menu button.
        2. Then, choose Help & Feedback.
        3. Select Refresh Data and click Refresh.

         

        If the same thing happens, I suggest uninstalling and reinstalling the mobile app. It allows you to use the app on a clean slate. Please follow the steps below to proceed:

         

        1. Tap and hold the app on your phone.
        2. Drag the app to the Uninstall section.
        3. Select Yes to confirm.

         

        Once done, visit this link for detailed steps on reinstalling the QBO mobile app: How to download the QuickBooks Online mobile app.

         

        If the same thing happens, can you provide us a screenshot of the issue you're having and if you encounter any specific error message when using the app? That way, I can check if there are any reported issues about this matter.

         

        I'm leaving these articles for future reference in managing your customers and other features available in the QBO app:

         

         

        Don't hesitate to tap the Reply button if you have clarification or additional information when using the QBO app. I'll be around to help.

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