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Kathy-D
May 3, 2024
Question

Is anyone else having issues with the Contractors page being unresponsive?

  • May 3, 2024
  • 1 reply
  • 0 views
When I go to Payroll, Contractors, I receive a message that the page is unresponsive.  I can either choose "exit" or "wait", but then I get a "snap, something went wrong" message. I have cleared my cache in Chrome, and tried using Safari, to no avail.

1 reply

K
KayePe
May 3, 2024

Hello there, @Kathy-D. Allow me to give insights regarding your experience with the Contractor's page being unresponsive when using QuickBooks Online (QBO).


Before anything else, know that we recognize the urgency of this matter and want to help you get through this as soon as possible. Upon checking here on our system, there's an ongoing investigation about the Contractors page not being responsive. Our engineers are aware of it and are now working on a fix. I recommend contacting our support team so they can add you to the list of affected users and receive updates once it's fixed. You can follow these steps to contact our customer care team:
 

  1. In your QuickBooks Online company, click Help (?).
  2. Select either tab to get started:
  • Assistant: Get quick, personalized answers. Select a suggested option or type a question or topic you need assistance with. To have further help, you can still Talk to a human.
  • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a call back from the next available expert.

 

If the issue has been resolved, you can now manage your contractor's 1099 inside QBO:
 

 

Feel free to visit us anytime here in the Community space if you have any follow-up concerns. We'll be happy to assist. Have a great day ahead!

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