Skip to main content
D
DJS2021
February 24, 2021
Question

Is anyone else having issues with the Time Entries BETA that rolled out yesterday? I cannot see time entered prior to noon yesterday.

  • February 24, 2021
  • 6 replies
  • 0 views
sometime yesterday, Quickbooks Essentials updated and now I cannot see or access prior time entries via the user interface. I can see them if I run a report, but if I click the entry to edit it using the 'Time Entries' screen, I get the following error: This is a new feature we’re trying out, and it might not always work. Please try again later. I have opened a case with QB after an hour on the phone yesterday, but no resolution yet. Why are they rolling out BETA software to businesses that need to be FUNCTIONAL?

6 replies

B
bbarry
March 3, 2021

I've been having the same issue for over a month now...at this point I'd like to just delete all the time entries, and it won't even allow me to do that.

 

JenoP
JenoP
March 3, 2021

Hi there, bbarry.

 

Can you tell us what happens when you tried to delete the time entries? We'd want to make sure that we're giving you the right set of steps and information to resolve the issue. 

 

Please add a reply below to share more details. Thanks. 

B
bbarry
March 4, 2021

Deleting is not an option.  Once I open a time entry the error shows and I can't do anything other than close the window.

Candice C
Candice C
March 4, 2021

Good morning, @bbarry. 

 

Thanks for reaching back out to the Community, and adding some helpful information about this issue. I want to ensure that you're able to get back on track. 

 

When you open the time entry, what error is displayed on the screen? After receiving these details, I'll be able to determine the best solution to the problem. 

 

However, let's try a few troubleshooting steps to resolve this issue. Using a private browser or incognito window can eliminate any errors that are occurring in the system. Here's how depending on the session you're using: 

 

  • Safari: Command + Shift + N
  • Internet Explorer/Firefox: Ctrl + Shift + P
  • Google Chrome: Ctrl + Shift + N 

 

If this works, then go back to your regular session and clear your browser's history. This will remove any errors that get in the way of you deleting the time entries. If this doesn't work, please provide me with some more insight into this problem. 

 

These steps should do the trick. Let me know if you have any other questions or concerns. I value you and the success of your business. I'm only a few clicks away if you need me. Bye for now!

K_Siman
K_Siman
March 4, 2021

Thank you for bringing this to our attention @bbarry and @DJS2021. I've talked to my team and I'll need a bit more information from you so we can dig a little deeper and get this resolved. 

 

I'll be reaching out via PM to both of you to get that info and we can proceed from there. Thank you so much for your patience, it's greatly appreciated!

D
DJS2021Author
March 4, 2021

QuickBooks customer support already contacted me and said I was wrongfully included in the BETA.  They rolled it back and restored my service to the prior version and everything now works as it did before.

K_Siman
K_Siman
March 4, 2021

Great to hear, @DJS2021! Just messaged our other customer experiencing this to start that same process. Again, thanks for your patience and I'm happy you're back to business!

K
KennethA_
April 19, 2021

 

Thank you for reaching out to us, @dmalit.

 

I'll be happy to add some helpful information about your Beta Software concern.

 

QuickBooks Time Center beta has increased existing QuickBooks Online customers affected.  This should have been rolled out to United States customers only, who have not used Weekly timesheets or Single Time entries.  It seems that existing time users are added to the beta and shouldn't have been.  Existing QuickBooks Time customers may be missing the link to "Launch QuickBooks Time" in Time Center. We are working to bring that back, ut in the meantime, go to tsheets.intuit.com to log in.

 

We're always here in the Community to help if you have other questions related to QuickBooks. Stay safe!

D
dmalit
April 19, 2021

I really just need to be removed from the Beta. I use a third party app for time tracking and the Beta UI is causing issues with this. Can I have it removed?

Angelyn_T
Angelyn_T
April 19, 2021

Hi, @dmalit.

 

You can send feedback from your QuickBooks Online account, and our engineers will remove the QuickBooks Time Center Beta feature. I'll guide you how.

 

  1. Log in to QuickBooks.
  2. Go to the Gear icon, then click on Feedback under Profile.
  3. Input your suggestion or feedback, then click on Next.

 

Once done, you can track feature requests through the QuickBooks Online Feature Requests website.

 

Aside from that, you can also check out the topics from our help articles for more hints and resources while working with QuickBooks in the future. Here's the link: Find help articles, video tutorials, and more.

 

If you have any other questions about QuickBooks or time entries, let me know by adding a comment below. I'm more than happy to help. Keep safe!

L
LLit11
February 27, 2022

I have been having issues with Time Entries since I started my trial months ago.  I spent over an hour on the phone with someone who wasn't able to resolve the issue, which was that the screen was telling me I had no employees entered despite the fact that I had 3 entered (shown on the Employees screen).  I haven't had time to focus on this and a few other troubleshooting issues until I decided to sit down today in hopes it was resolved, but it looks like it's merely morphed into a new issue - neither the Time Entries page nor the sidebar overlay are loading properly.  To top it all off Quickbooks doesn't have customer 24/7 service?  Who runs a business strictly M-F??  VERY frustrating trial, this is my last resort.  I've attached a screen video of my issues.

L
LLit11
February 27, 2022

I have been having issues with Time Entries since I started my trial months ago.  I spent over an hour on the phone with someone who wasn't able to resolve the issue, which was that the screen was telling me I had no employees entered despite the fact that I had 3 entered (shown on the Employees screen).  I haven't had time to focus on this and a few other troubleshooting issues until I decided to sit down today in hopes it was resolved, but it looks like it's merely morphed into a new issue - neither the Time Entries page nor the sidebar overlay are loading properly.  To top it all off Quickbooks doesn't have customer 24/7 service?  Who runs a business strictly M-F??  VERY frustrating trial, this is my last resort.  I've attached a screen video of my issues.

J
jamespaul
February 27, 2022

Hello, LLit11.

 

I would also get frustrated when there's no support when I need it the most. I want to make this up to you by helping you out with page issues in QuickBooks. 

 

It looks like the screen video wasn't posted properly. Though, you can still reply and follow-up with it. Screenshots can work, too. 

 

The Time Entries page and the sidebar issues might be related to the user interface view. You'll want to switch to the Accountant View to let the side panel and the pages load properly. 

 

Click on the Gear icon, then proceed with the Switch to Accountant view link. 

 

Also, have you tried doing this with our support? When a browser's cache is full or there's a corrupted webpage data, it can cause overlay issues and sync problems in QuickBooks Online. 

 

You'll want to isolate this issue by using a private window. This can help us rule out any cache-related issue that might've caused the problems. Use these shortcut keys to open it: 

 

  • Google Chrome: Press CTRL + Shift + N.
  • Safari: Press Command + Shift + N.
  • Mozilla Firefox: Press CTRL + Shift + P.

 

Log in to your QuickBooks Online account, then check the sidebar overlay and the Time Entries page.

 

When the system shows your employees properly and the overlay loads, go back to the regular browser and clear the cache. This removes the webpage data that's causing the issues. 

 

Need help with the steps in clearing the cache? Pull up this article to know how to do it on different browsers: Clear cache and cookies to fix issues when using QuickBooks Online.

 

When you're done clearing the cache, close any browser instances to complete the process. 

 

Also, make sure you're using a supported and updated browser for QuickBooks Online. 

 

Only the Advanced edition has 24/7 support. Plus, Essentials or Simple Start users can reach out to our support during Mondays to Fridays.

 

Support on Saturday has limited available times. Though, the QuickBooks Community team is always available to help 24/7. 

 

Check this article for our live support availability: QuickBooks Online Support.

 

If you need help in processing payroll after fixing the issue, this article will guide you through the steps: Process or run payroll.

 

I'm also up and willing to help out again if you have questions regarding your timesheets. If you have any other tasks in QuickBooks, please let me know and I'll extend my assistance to those areas. 

L
LLit11
February 27, 2022

I tried switching to Accountant View and also an Incognito window and neither worked.  The video won't attach - i received an error message (of course) that this platform won't support .mov files. A screenshot is pointless because it doesn't show the actions I am taking and the looping failed result, but I attached one anyway.

Terms & ConditionsAccessibility statement