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August 5, 2024
Question

Is anyone else having issues with trying to pull up estimates and invoices? I keep getting "we're sorry we can't find the page you requested"

  • August 5, 2024
  • 3 replies
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Original commenter did not share additional details

3 replies

August 5, 2024

Yes! I cannot create or view invoices. Does anyone have a solution?

August 5, 2024

I just requested a call back and when they called, it was a computer who told me they were answering my request for a call back- and then another computer came on and said they were sorry they missed me and hung up on me. I can't do anything with my estimates or invoices; they are there but if I try to open them it says it can't find them. 

August 5, 2024

Hi, everyone. We hear your feedback about this issue and I also appreciate your efforts in attempting to reach our live support. Allow me to help and ensure you can access your invoices.

 

To troubleshoot the issue, we'll start by eliminating potential browser-related problems. To do this, access your QuickBooks Online account in a private or incognito window to bypass any cached data causing pages to stop loading or in your case this error message "We're sorry, we can't find the page you requested."

 

Depending on your browser, use the keyboard shortcut below to open one:

 

  • Google Chrome and Microsoft Edge: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If you can create and access your invoices, return to your regular browser and clear its cache. This will remove any outdated or corrupted internet files that is causing issues while browsing. Another alternative is using other supported browsers that work perfectly with QuickBooks Online.

 

Otherwise, if the issue persists and still need assistance, I'd recommend reaching out to our Support Team so they can initiate an investigation and create a ticket if needed.

To reach them:

 

  1. Log in to your QuickBooks Self-Employed company.
  2. Go to Help (?).
  3. Click on Contact Us.
  4. Enter “talk to a human”, then select Continue.
  5. Choose a way to connect:

 

  • Have us call you - Get a call from a support expert.
  • Chat with us - Start a conversation with a support expert.

 

Make sure to check the Support hours to know when assistance is available.

 

I'll be in touch if you still have follow-up questions or concerns about invoices. Have a great day to you all!

August 8, 2024

This issue just popped up over night for us.

 

tried using your solutions here and none of them worked. I'm assuming this is an internal issue on your end, since more then one customer is experiencing this at the same time. 

August 8, 2024

Quickbooks online cannot find Invoices or Estimates today.