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kochtransport-ou
October 4, 2022
Question

Is anyone else having long delays and lags with the mobile app? I have long delays getting transactions and invoices to open.

Original commenter did not share additional details

7 replies

TirzahC
October 4, 2022

Thanks for posting in the Community, kochtransport-ou.

This is probably caused by a system delay in the QuickBooks Online app to recognize the recent update. You'll want to do a few basic troubleshooting steps to fix the performance issue. This step will help us clear out the stored files which impact and causes issues in the program. 

 

The steps to do this may differ depending on the OS you're using.

 

If you're using an Android device:

 

  1. Go to the More Options ⋮ menu.
  2. Select Settings.
  3. Tap Refresh Data, and then choose Yes.

 

For iOS: 

 

  1. Go to Help & Feedback at the top menu bar.
  2. Choose Refresh Data and then Refresh.

 

You can also do it in your device settings. Here's how:

 

For Android:

 

  1. Go to your device's Settings, select Apps (varies by device).
  2. Choose QuickBooks app from the list, and then pick Storage.
  3. Finally, hit clear data.

 

For IOS:

 

  1. Go to your device's Settings, select Setting General iPhone Storage.
  2. Choose an app that's taking up a lot of space.
  3. To free up the storage without deleting the documents and data for the app, select the Offload App.

 

Lastly, if the above steps won't work, we'll have to uninstall and reinstall the QBO application. 

 

Additionally, here are some articles that you can read to help manage your invoices in the program:

 

 

I'd appreciate it if you can get back to me on how this works. I can help you troubleshoot this further in case the issue persists.

kochtransport-ouAuthor
October 6, 2022

I do not have those menu options so I uninstalled and reinstalled and have the same issues

AlcaeusF
AlcaeusF
October 6, 2022

Thanks for getting back to us, kochtransport-ou.

 

Allow me to chime in and help ensure this is taken care of for you.

 

Since the issue persists after uninstalling and reinstalling your QuickBooks Online (QBO) mobile app, I highly suggest contacting our Support team. They have tools that can pull up your account in a secure environment and check the cause of this odd behavior. They can also perform other troubleshooting steps if necessary.

 

Here's how to reach them:

 

  1. In QBO, click the Help (question mark) icon.
  2.  Select a suggested option, or type a question or topic you need help with.
  3. Tick Contact Us and choose a way to connect with us.

 

In case you encounter some errors in your QBO mobile app, please check out this article for the steps to fix them: Fix common errors in the QuickBooks Online mobile app.

 

I also recommend visiting our website for more tips and other resources you can use in the future: Self-help articles.

 

Let me know in the comment section below if you have follow-up questions about this or anything else. I'm more than willing to assist. Stay safe.

Menco
May 24, 2025

We are experiencing poor performance on mobile phones as well…….frustrating!

MsNorthPND18
MsNorthPND18
May 24, 2025

I understand that having issues with your transactions can be challenging. Let's work together to troubleshoot the problem and get you back on track as smoothly as possible, @Menco.

 

Troubleshooting the app to remove excess data that's causing issues and slowing down the phone's performance. Depending on your device, you can refer to the steps below.

 

For Android:

 

  1. Open the QBO app and click the Menu ☰.
  2. Tap More Options ⋮, then select Settings.
  3. Pick Refresh Data and YES to confirm.

 

For iOS:

 

  1. In your device's Settings, choose General.
  2. Select iPhone Storage, then the QBO app.
  3. Click the Offload App to free up storage space without deleting your app's documents and data.
  4. Return to your Home Screen, then locate and tap the app icon to reactivate it.

 

If problems continue, consider uninstalling and reinstalling the software to clear all associated data and refresh the system.

 

We are always ready with information and resources to address questions about QBO, especially regarding mobile performance. Post in this thread, and we'll respond quickly.

info1349
June 4, 2025

I am A 25 years experience, computer technician with the latest iPhone Pro Max, and even though I refreshed the data and uninstalled and reinstalled the application I still get delays when opening QuickBooks. Kinda looks bad in front of my clients when I try to explain them how long it takes for QuickBooks to open so I can do the invoice.

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