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March 11, 2024
Question

Is anyone else missing the option to receive payment from a customer without an invoice on the mobile version?

  • March 11, 2024
  • 1 reply
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1 reply

March 11, 2024

Hi there. I can provide some details about the receive payment option in the QuickBooks app to help you get back on track.

 

If you want to receive payment from a customer without an invoice, the option to do this is unavailable. Instead, you can record the payment as a deposit or sales receipt.

 

However, if you're saying that you're unable to see the receive payment option, please know that the QuickBooks system periodically exhibits strange behavior due to sync or latency issues. Let's refresh the application. It is the same as clearing the cache from your web browser. 

 

For iOS:

 

  1. Go to the Help menu.
  2. Choose Reset App Data.
  3. Select OK.

 

For Android:

 

  1. Proceed to the Home menu or tap the three dots in the right upper right corner.
  2. Select the Settings tab. 
  3. Choose the Refresh Data option.
  4. Pick Yes.

 

Moreover, if you want to make quick updates to your invoice template, you can customize it right from your mobile app.

 

I'm eagerly awaiting your response to this post if you have other inquiries about invoice-related activities. I'm available around the clock to give the necessary information. Keep safe.