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April 25, 2024
Question

Is anyone else's quickbooks online not able to open large checks,journals, or bills that have over 100 line items?

  • April 25, 2024
  • 2 replies
  • 0 views
Our quickbooks online suddenly started having issues opening and loading large check, journals, or bills that have a lot of line items. Our internet is running fine and the quickbooks website is working fine everywhere else. It's just when opening or updating large item entries that it completely freezes or just loads forever and never opens up. For example our payroll entries have over 130 different lines in 1 bill for each employee. I can't get it to open up or update without constantly freezing.

2 replies

April 25, 2024

Hello there, gp-benztown.

 

Upon reviewing our records, I haven't found similar issues of users having difficulties opening or loading large checks, journals, or bills that have over 100 line items. 

 

The issue you're experiencing may be specific to your account or system. Let's go through some troubleshooting steps to address it. To start, please log into your QuickBooks account using a private or incognito window to prevent browser extensions from interfering and ensure that browsing history isn't saved in the cache. You can use the following keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • MS Edge and Firefox: Ctrl + Shift + P

 

If it works, return to your default browser and clear its cache. Doing so can often resolve temporary problems that can affect the performance of QuickBooks Online. Otherwise, switch to another supported browser.

 

If the issue persists after trying the above steps, I'd recommend contacting our QuickBooks Online support directly. One of our technical experts can provide personalized assistance and investigate the issue specific to your account.

 

Get back to this thread if you have any further concerns or issues while doing tasks to your account. The Community is here to assist.

April 26, 2024

You aren't the only one having this problem.  I'm having the exact same issue with my payroll journal entries, which are always 100+ lines.  I have never had an issue until trying to record today's payroll. I tried multiple web browsers and still am having the same issue.

 

Just about to record the cash activity and worry about liabilities and expenses when this issue is (hopefully) fixed.

April 26, 2024

Yes, it is so slow for all of my journals! And I have 3 quickbook accounts and its the same for all and it is not my internet becuase I have no other issues with other websites. It is taking me forever to do tasks that typically take 2 seconds...