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July 19, 2021
Solved

Is there a limit on the dollar amount QBO can accept from a customer who is paying their invoice?

  • July 19, 2021
  • 2 replies
  • 0 views
We have had customers who have their payments not go thru because it is above some limit. If our customer owes us $10,000, we should be able to accept that, shouldn't we? Is there a way to increase the limit?
Best answer by LieraMarie_A

Hi there, @daye-steadytakep. I've got just the information you're looking for regarding the payment limit.
 

There's a processing limit of how much some users can get paid online in a 30-day rolling period. When you reach the limit, customers won't be able to pay online until it's reinstated. Although, they are still able to pay through cash or checks.

 

You can contact our QuickBooks Payments Support Team so they can check your account and provide more details about your processing limit. Before doing so, please review our support hours guide to ensure your concern gets addressed right away.

 

Here's how:

  1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose Get a callback.

 

You'll want to know how long it takes to get customer payments in your bank account. Check out these articles for your reference:

 

I'm always here if you have any follow-up questions about processing payments. Have a good one.

2 replies

LieraMarie_A
July 20, 2021

Hi there, @daye-steadytakep. I've got just the information you're looking for regarding the payment limit.
 

There's a processing limit of how much some users can get paid online in a 30-day rolling period. When you reach the limit, customers won't be able to pay online until it's reinstated. Although, they are still able to pay through cash or checks.

 

You can contact our QuickBooks Payments Support Team so they can check your account and provide more details about your processing limit. Before doing so, please review our support hours guide to ensure your concern gets addressed right away.

 

Here's how:

  1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose Get a callback.

 

You'll want to know how long it takes to get customer payments in your bank account. Check out these articles for your reference:

 

I'm always here if you have any follow-up questions about processing payments. Have a good one.

Fiat Lux - ASIA
July 20, 2021

@daye-steadytakep 

You should have one or two additional payment processors as the backup options to integrate with your QBO,