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April 26, 2020
Question

Is there a way for customers to pay an entire statement with a card online without having to pay each individual invoice

  • April 26, 2020
  • 10 replies
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10 replies

April 26, 2020

Hello outdoorlasercrea,

 

Currently, you can only pay the invoices individually when using the QuickBooks Payments. As a workaround, you can ask your customers to pay the total amount on the statement through ACH or bank transfer. Then, you can enter the invoice payments in QBO manually.

 

After recording the invoice payments, you can create a bank deposit that matches the amount on the statement you've sent.

 

To know more about QuickBooks Payments, you can also visit this article: QuickBooks Payments FAQ.

 

Let me know if you have additional questions. We'll be right here to assist you.

March 5, 2021

Is there an update in the near future to have customers use Quickbooks payments for statement balance instead of individual invoices? Also, any upcoming features using QR code or link to accept payments from customers?

JessT
March 5, 2021

Hi Luciddream0411!
 
I also love the idea of letting customers pay in bulk or whatever the amount is on a statement. I'll take note of this as a suggestion for future enhancements.

 

If possible, you can let your customer transfer funds to your bank account. Then, just pay the individual invoices on your QBO, and email them the receipt.

 

On the other hand, paying via QR codes or a link is currently not a feature in QBO. However, you can share the link of your customer's invoice so they can open it using a mobile browser and pay the invoice.

 

 

If there's anything I can help you with receiving payments, feel free to comment below.

 

Have a good one!

Fiat Lux - ASIA
April 27, 2020

@outdoorlasercrea 

As another option, utilize a 3rd party payment service.  Your client may stretch their cash flow by creating up to a 45-day float by paying bills via a credit card, even if you don’t accept credit cards. You will get paid with a physical check or with electronic bank transfers. They will make a payment with a total sum of numerous invoices together and in the “Note to self” and “Note to vendor” fields input the different invoice numbers. Thereby letting you as vendor know the payment is for several payments.

https:// melio.grsm.io/quickbooks

 

March 1, 2021

If you have the customer make an overpayment against one invoice for the total amount owed it will generate a credit on their account which you can then go back and apply against the other invoices on their account.

 

When they follow the link from the emailed invoice to the payment portal they just need to click on the dollar amount at the top (or edit in the top right) and change the amount.

August 28, 2021

100% necessary and not just for "my" business.  Come on Quickbooks.  I completely agree with lesemanncpa.  

 

October 31, 2021

We are possibly looking at this 'problem' the wrong way.

I came here today to find out how my customer can combine the totals of two invoices into one payment (as per his request). As a business owner, trying to save a little here and there, I knew that I'd save a little bit by having only one transaction fee (processing fee) vs two.

We business owners can see the problem but if you were the one collecting the transaction fee's (processing fee's), there isn't a problem.

Here's some math:

10 invoices paid separately = $2.50 in transaction fees that comes out of our pockets (the businesses). On the other hand, that $2.50 is income for another business, Quickbooks (Intuit).

 

If those 10 invoices could be paid in one transaction, it would only cost the businesses $0.25. Unfortunately, Quickbooks income for that is also $0.25 which is $2.25 less than they could have had.

 

This is strictly my own opinion... "If it's not broke, lets not fix it."

 

Some work around's have been mentioned but they are either not possible for my customer or just too complicated for me. Here's what I'm going to do: I'm going to delete one invoice and edit the other to include everything that was on the deleted invoice ;-)

This will be simple for me on these two invoices. I'm glad that I didn't need to combine 10 into 1.

 

Another thing to note here, is that I don't care if somebody paid 10 invoices in 10 transactions, the transaction fees are all a write off. The only difference is "Now" or "Later". You'll get them back "Later" when you file your taxes.

May 18, 2022

Adding a way to provide a payment link on customer statements for the total balance due would be a extremely convenient and helpful way to get payments on a timely basis. It is difficult to have to go back and make adjustments to each customers account if they use the customer link as available currently.

November 30, 2022

Bump. We are 1 month away from 2023 and not sure why this is not a thing. Super simple and speak as someone with a developer background, you already have QR generation. Literally add that code to the statement section of your software and done. Why? Because you already have customer QR codes generating for every invoice. 

let the bookkeepers and accounts assign the lump sum payments. We just need a way to collect it!

December 14, 2022

For some reason, QBs (aka Intuit) will not address this issue.  If there is no plan to do so, just tell us.  Otherwise, listen to your users and try to make the software more functional vs providing us with new bells & whistles.

December 31, 2022

I haven't been billing with QB - or at all - for very long. And even I recognize the desire on both ends for online payment via statement, or bulk invoice payment. I see that people have been asking this same question for several years, and Intuit just can't seem to see the need, and can't seem to get someone to write the scrip for such a thing. This is such a simple request - QB does so many more complicated things than this. I am now actively shopping around for an alternative. My customers are confused by the number of invoices, and they pay new invoices while forgetting about the older ones, because there is no total balance due on each new invoice, just that individual invoice's amount due. As I'm shopping around, if any of you subscribers have found a solution to this, please share with me. I don't expect to hear anything from Intuit, and pretty soon, it won't be welcomed or necessary.

December 31, 2022

I see that I just 'leveled up' via QB for my number of posts read. This does not surprise me, as I've been searching for answers to my same two questions for three years. Hooray, it's like a video game.

November 9, 2023

Earlier this month, I explained it to one of my customers like this:

April 18, 2024

Are you sending a statement with a payment  link 

April 18, 2024

@annmdumais 

I can share a workaround that are beneficial to you and your client for this case

+ You can accept payments for free directly to your bank account or by check

+ Your client can pay multiple bills in a single payment to lower the processing fee by credit card/debit card or for free by ACH

+ You opt not to share your account number and routing number if you prefer to receive the payment directly to your bank account

- You will have to reconcile the invoice payments manually in QBO

- Your client have to use a free billing management app to pay the bills.

June 24, 2024

Reading this thread was very frustrating. As I grow my bookkeeping firm  and add clients onto QBO with their increased prices, I would have hoped QBO would be more responsive  to such a basic request. This goes right along with the sales calls that I continually get from Danny Do at QBO to “check in” on me. It was only to pat me on the back and say that I’m already doing everything they would suggest. When I email him with a specific question, it goes unanswered. Anyway. I have a couple of clients who missed their last payment and sending a reminder for the last and current invoice can be very confusing. She owns a couple of entities and uses the same email for all. That would result in 5 emails requesting payment. It’s my job to manage and consolidate for her. Being able to pay from the statement would alleviate this. Perhaps QBO is too big to actually listen to what we need now? I appreciate the reading that she can override the amount on the payment and pay the statement amount. I can certainly do the work to apply it to the correct invoices. Thanks for reading my rant if you made it this far. QBO - do better!! 

July 24, 2024

Amen!  Ridiculous that QB hasn't fixed this. The only thing we can count on from QB is "upgrades" that include lots of pop-up ads for other QB products and make us hunt for the features we use every day.  Oh, and regular price increases, of course!