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November 2, 2023
Question

Is there a way to see if recurring invoices have been sent? I have a client that says they are not getting them

  • November 2, 2023
  • 1 reply
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1 reply

November 2, 2023

Hello there, @PictDay.

 

I'll help you check the status of an invoice after sending it to your customers in QuickBooks Online.

 

You can run an Invoice List report and customize it to add the column for the sent invoices. It will show you all the invoices sent within the period of your report.

 

Here's how:

 

  1. From the left menu, go to Reports.
  2. Find report by name from the search field and enter Invoice List.
  3. Choose the date range from the Report period.
  4. Click on the Customize button.
  5. Under Rows/Columns, click Change columns.
  6. Tick the check box for the Sent column.
  7. Hit Run report.

 

The system would also recognize if the customer viewed the invoice after you sent it to them. The status will change automatically once the customer receives and opens the invoice. It will show as Viewed under the status column of the invoice.

 

Here's how to check the invoice status:

 

  1. Click Sales in the left navigation panel.
  2. Select Customers.
  3. Choose the name of the customer you want to view.
  4. Open the invoice and go to the Activities section found at the lower part of the invoice.

 

Lastly, you can also use the Audit log to check the activity history of all transactions.

 

For future reference, here are some articles you can read about managing invoices: 

 

 

Let me know if you have questions about managing invoices in QuickBooks Online. I'm always here to help. Have a great day.