Skip to main content
T
tuckett57
March 19, 2019
Question

Is there any way to retrieve an estimate if you walk away from your computer and its gone when you return

  • March 19, 2019
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

K
KhimG
March 19, 2019

Hi there, @tuckett57.


Thanks for posting in the Community. I’m here to share some information about your estimate in QuickBooks Online.


It is possible the system logs you off when you're away from your computer for some time. This is to prevent unauthorized users from gaining access to your account.

 

You have to re-enter the estimate because the unfinished transaction won’t be available once you get back, so make sure to save your work often to avoid recording them all again.


If you’re the Master Admin of the company file, you can set QuickBooks waiting time before it logs out after hours of inactivity. Let me show you how:

  1. Go to the Gear icon and select Account and Settings.
  2. Choose the Advanced tab and click the pencil icon to edit the Other Preferences section.
  3. Set the hour to Sign Me Out If Inactive for.
  4. Hit Save and then Done.

 

 

 

Here’s an article about configuring company settings in QuickBooks Online: Advanced Company Settings.


That should do it. Add a comment below if you have any questions, I’m always here if you need me. Have a great day!

M
Malcolm Ziman
March 19, 2019
@KhimG wrote:


It is possible the system logs you off when you walk away from your computer, to prevent unauthorized users from gaining access to your account.

The QBO desktop app does not log me off, ever.   I guess that means unauthorized users can gain access to my account

K
KhimG
March 20, 2019

Hello, @Malcolm Ziman.

 

I’m here to provide some clarification about the Automatic timeout feature in QuickBooks Online.

 

As mentioned above, the system may log you off depending on how long the computer is in idle mode. This prevents unauthorized users to access QuickBooks when you’re away from your PC.

 

With QuickBooks Online Desktop and Mobile App, you can select the Stay Signed-in box in order to remain logged in to your account. The feature is currently unavailable in the web version of QBO.

 

While this is the case, you have an option to set the company settings to keep you logged in for up to 3 hours if you’re the Master Admin. Refer to the article above for more information.

 

That's it. Let me know if you have any questions, I'm here to answer them for you. 

Terms & ConditionsAccessibility statement