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J
jennifer@cbsl.co
June 8, 2024
Question

Is this a bug? Invoice suddenly printing wrong hourly rate even tho correct when viewing. Rate=total/(qty + 1) -- the 1 is from the markup row. How do I fix this?

  • June 8, 2024
  • 1 reply
  • 0 views
I had increased the item prices for the first time since the recent update. But they aren't new items.

1 reply

M
MirriamM
June 8, 2024

I want to make sure you receive the assistance you need, Jennifer.
 
To ensure we're on the same page, can you send a screenshot of the invoice when viewing and printing? Then, hide personal information when sharing it, so I can get a better picture of what's happening. This information will help me better understand the situation and provide you with the most accurate assistance possible.
 
We're looking forward to hearing from you. Have a great day!

J
jennifer@cbsl.coAuthor
June 10, 2024

Actually, in trying to take the photos just now, I can see that it WAS a bug/problem, but it appears to have now been fixed. Now when you use a bill to create an invoice, the markup row does not have a 1 in it, so it isn't miscalculating the quantity and therefore the rate. The invoices had all looked correct when viewing in QB, but incorrect after printing to PDF or sending in a test email. And I had changed nothing on my side so I know I wasn't at fault.

 

If only they had fixed it BEFORE I had to stay up all night removing the markup lines off 63 very long invoices and hand adjusting each remaining line to be our billing rate not the subcontractor's billing rate.

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