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arkvalleyinfo
December 11, 2018
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Issue with journal entry that will not apply towards open invoice.

  • December 11, 2018
  • 2 replies
  • 0 views

I have a customer who should have a zero balance. The Customer Center shows that the balance is at zero but when I open up the Open Balance report, it shows I have an open invoice and an unapplied journal entry both from 2015. When I go to "Receive Payments" and click "Discounts and Credits," The journal entry shows up as a credit. I click it. At the top, it tells me that exact amount will be applied and the balance due will be at zero. I click Done and absolutely nothing happens. Then from the open invoice, I tried clicking "Apply Credits". I select the journal entry to be applied. When I click Done, nothing happens. The invoice is still open. There is no transaction history on either the invoice or the journal entry. The journal entry has the customer name entered. I can't figure why it won't apply. 

    Best answer by lynda11_2

    Go to customer>receive payments and apply the credit that was created by the journal entry to clear the open balance.

    2 replies

    lynda11_2
    lynda11_2Answer
    December 11, 2018

    Go to customer>receive payments and apply the credit that was created by the journal entry to clear the open balance.

    B
    btautimer
    May 20, 2019

    Here's a screen capture of the Payment and Credit windows if it helps.

      E
      Elizabeth97701
      February 13, 2020

      I'm having the exact same issue.  I have a Credit Memo that perfectly offsets an Invoice, but no matter how many times and ways to match the two through "receive payments" and "apply credits" it never sticks.  I've tried saving it every different way and cannot get them to offset.  Hopefully someone can let us know.

      qbteachmt
      qbteachmt
      December 11, 2018

      I recommend changing the details on the JE to be a Credit Memo or a Receive Payment. If the JE hits Banking, that would be a Payment. If the JE credits AR and is offset to "something else" that "something else" is easily handled by using a Credit Memo. That way, AR will process this just fine.

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