It’s been over 90 days and I’ve had close to $2k trapped in a closed payment account and I’ve called and have spoke to over twenty representatives.

I understand the importance of utilizing QuickBooks Payments for your business, Michael. I'd be glad to provide guidance and explanations on how to use this feature effectively.

We adhere to the regulations, guidelines, and policies set forth by government agencies, as well as card and payment associations. These include restrictions on certain business activities, transaction types, and prohibited uses of our service. These factors may be the cause of your current inability to activate QuickBooks Payments:

• The type of products or services you sell
• Industries that are categorized as high-risk merchants such as Firearm sellers, vape and e-cigarette merchants, alcohol and cigars
• Credit history

You can review the list of industry types, users, and transactions that are not supported by navigating this article: Intuit Payments acceptable use policy.

However, I'd still recommend contacting our Payments Support Team to confirm the specific reason. One of our specialists will review your account and provide a detailed explanation of the error.

I've also attached some articles that contain terms and agreement, as well as answers to common questions about QuickBooks Payments:

• Intuit Payments Merchant Agreement
• Frequently asked questions

Never hesitate to post a reply below if you have additional questions about QuickBooks Payments. I'll be more than happy to assist you again.