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A
amie-trinsic-id
February 14, 2024
Question

It says "No fees apply to the first 40 ACH payments monthly, then 0.50 for each." I process ~10 a month and get billed for every single one.

  • February 14, 2024
  • 2 replies
  • 0 views
exact language during invoice bill pay: "No fees apply to the first 40 ACH payments processed during each monthly billing cycle. After that, the fee for each ACH payment is $0.50", and I'm only processing my 3rd this month.  Ever since Quickbooks transitioned away from Melio it's done this. I'm paying a monthly fee, but also paying for processing of ACH payments from the first - onward, not after the 40th like it states.

2 replies

S
SarahannC
February 14, 2024

Hello there, amie.

 

I understand and acknowledge that the first 40 ACH payments should be free each month. Since you're paying a monthly fee and incurring charges for processing ACH payments from the first one onward, I suggest contacting our Support Team to review your account and investigate it. They'll ensure you are not incorrectly billed for your ACH payments.

 

  1. Within your QBO account, go to Help in the upper-right corner.
  2. In the Search tab, click Contact us.
  3. Enter a brief description of your concern.
  4. Click Continue.
     

Additionally, you can visit these articles for additional information:

 

 

Know that you can always post in the Community if you have other questions, especially about using QuickBooks Bill Pay for QuickBooks Online. 

4
4Gal
February 14, 2024

@amie-trinsic-id 

You can sign up for a free Melio account and pay your bills with ACH for free. Unlimited.

https://affiliates.meliopayments.com/quickbooks

 

You can also get the cashback to pay the first bill. Make sure to click the Get $100 cashback button to sign up.

https://affiliates.meliopayments.com/cashback

 

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