Item quantities are not being saved on invoices.

I understand the urgency of getting this fixed right away, @fd14. Allow me to share some updates and workaround so you can save the quantities on invoices in QuickBooks Online.

Upon checking our database, there's an ongoing investigation into the item quantities not being saved on invoices. Rest assured that our Engineering team is aware of this issue and is doing their best to identify the cause and provide a solution as soon as possible. 

While we're unable to provide exact dates for when this will be resolved, I recommend reaching out to our Phone Support team. This way, you'll be added to the list of affected users and will be notified via email once it's fixed. Here's how to get in touch with them:
 

1. Go to the Help icon in the top right-hand corner.
2. Select Search, then press the Contact Us button.
3. Enter your question in the box and hit Continue.
4. Choose the best way you'll want to reach out to us.

In the meantime, a suggested workaround is to click on the 3 dots next to the line item and click on Edit Saved Item. Change the amount type to By item, then save. Enter the Quantity again, it should save it. Otherwise, make the item inactive and recreate it as new. 

Once everything's good, you can email or print your invoices now or later. You can also set up automatic invoice reminders so you don't have to track the dates or worry about sending too many reminders. 
 

I appreciate your continued patience while we're working on a permanent solution. The Community team is always a post away if you have further questions about invoices or any other QuickBooks-related concerns.