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1231232
April 22, 2025
Question

Journal entry not showing all of my accounts- empty string error

  • April 22, 2025
  • 1 reply
  • 0 views

Hello- I am trying to enter a journal entry in QB online. Only a few accounts (mainly asset accounts) are available to use. If I type in a different account, it asks me to set up that new account.  The dropdown menu for accounts lists just a few, the last item says 'empty string'.

I have tried a different browser, cleared my cache and rebooted my computer. Nothing has helped.

I have several different companies in QB online and the others are working fine.

 

Any advice?

 

    1 reply

    G
    GebelAlainaM
    April 22, 2025

    I appreciate what you've done so far, 1231232. I can route you to our Live Support Team, who has the necessary tools to handle this issue, especially since you've completed the browser troubleshooting and still can't view all accounts when creating a journal entry.

     

    Here's how:

     

    1. Go to the Help menu.
    2. From the Search tab, select any article.
    3. Click Contact Us.
    4. Pick a topic or enter your concern, then select Continue.
    5. Choose Chat with us or Have us call you.

     

    For more details about the support schedule, please see the article: Get help with QuickBooks products and services.

     

    Additionally, you can check out this article for future reference when reconciling your accounts in QuickBooks: Reconcile an account in QuickBooks Online.

     

    Should you require further assistance or have questions about QuickBooks journal entries, I'm at your service to facilitate a smooth and trouble-free experience.

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