Solved

Lately when trying to remove a line in a journal entry, the system is removing the top line instead of the line highlighted. Has anyone had the same problem?

Forum|Forum|5 years ago
February 24, 2021
4 replies
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QuickBooks Online

Best answer by ReyJohn_D

Let's get your journal entries working seamlessly, @debbieheisler.

So far, we haven't received similar issues about QuickBooks removing the incorrect journal entry line. You can perform a few troubleshooting steps to fix this.

To start, you can refresh your browser. To do this, click the Reload icon beside the QuickBooks URL or press CTRL + F5 on your keyboard. Another option is to delete and recreate your journal entries to refresh their setup.

If the same thing happens, you can use a private browser or incognito instead. This mode doesn't memorize outdated cache that can cause unexpected QuickBooks Online (QBO) responses.

The following are the shortcut keys you can use to access one:

Ctrl+ Shift + N for Google Chrome .
Ctrl+ Shift + N for Mozilla Firefox and Microsoft Edge .
Command + Shift + N for Safari .

Once done, sign in to QBO as an Admin. Then, open your journal entries and delete the desired lines on them.

If you get the desired result, you can go back to your regular browser and clear its cache. This way, the system can start a clean slate again. If private browsing won't work, you can use another supported web engine instead.

Also, you'll want to run the Journal report to know the debits and credits of your transactions. Navigate through the Reports menu, and then select it from the For my accountant section.

I'm still around to help you manage your journal entries in QuickBooks. Feel free to add a reply below if you have other questions about this. I'd be here to address them for you.

R

ReyJohn_DAnswer

Let's get your journal entries working seamlessly, @debbieheisler.

So far, we haven't received similar issues about QuickBooks removing the incorrect journal entry line. You can perform a few troubleshooting steps to fix this.

To start, you can refresh your browser. To do this, click the Reload icon beside the QuickBooks URL or press CTRL + F5 on your keyboard. Another option is to delete and recreate your journal entries to refresh their setup.

If the same thing happens, you can use a private browser or incognito instead. This mode doesn't memorize outdated cache that can cause unexpected QuickBooks Online (QBO) responses.

The following are the shortcut keys you can use to access one:

Ctrl+ Shift + N for Google Chrome .
Ctrl+ Shift + N for Mozilla Firefox and Microsoft Edge .
Command + Shift + N for Safari .

Once done, sign in to QBO as an Admin. Then, open your journal entries and delete the desired lines on them.

If you get the desired result, you can go back to your regular browser and clear its cache. This way, the system can start a clean slate again. If private browsing won't work, you can use another supported web engine instead.

Also, you'll want to run the Journal report to know the debits and credits of your transactions. Navigate through the Reports menu, and then select it from the For my accountant section.

I'm still around to help you manage your journal entries in QuickBooks. Feel free to add a reply below if you have other questions about this. I'd be here to address them for you.

E

eappel

Yes! I have the same problem! So annoying. Did you find anything that worked?

K

katlioness

I am experiencing the same issue. When I delete a line in a journal entry, the wrong line gets deleted.

C

ChristineJoieR

Thank you for joining the thread, @katlioness.

Allow me to give you some tips to resolve this issue on your end.

As of the moment, we don’t have an open investigation yet concerning your issue. However, I suggest you perform basic troubleshooting to help the browser work impeccably.

Try following the steps below:

Restart your browser.
Clear your browser's cache.
Add Intuit as a trusted site.
Press Ctrl+J for any browser.

If the issue persists, I suggest you contact the support team, to assist you thoroughly with your concern.

Furthermore, learn more about journal entries in QuickBooks Online:

Please don’t hesitate to drop a comment here in Community, we’re always here to help. I hope to hear from you soon.

M

MarcieB

I am having the same problem and so are my clients. This is very frustrating and needs to be fixed ASAP.

The save as you go method seems to work but I use recurring journal entries a lot and it's ridiculous to have to save and refresh every time I want to delete a line.

DivinaMercy_N

Thanks for joining this thread, @MarcieB. I want to ensure this will be taken care of.

Currently, the investigation for deleting a line in the Journal Entry transaction is still ongoing. Rest assured that our product engineers are bound to fix this issue as soon as possible. In the meantime, you can perform the workaround stated by @ybales.

Then, I'd recommend reaching out to our Customer Care team to link your account under the list of the affected users. This way, you'll be able to receive updates about the issue. To contact them, you can follow the steps outlined by my colleague, Mark_R.

In case you want to have a handy copy of the journal entries you've entered, you can easily run and print a journal entry report in QuickBooks Online.

Feel free to add your comment below if you have any other QuickBooks questions. I got your back and willing to help you in any way I can. Have a great day ahead.

C

c_shine

I am having the same issue as well. :(

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