Question

Latest Enterprise update 2025

Forum|Forum|1 year ago
February 24, 2025
4 replies
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Last we we got a notice that there was an update for our QB. We did the update and today found out while doing payroll that since the update our memorized payroll reports no longer reflect what we need. The computer that has not been updated yet still has the reports right. is this a known issue?

QuickBooks Enterprise Suite

FishingForAnswers

@NinaRodriguez If it is not known, it should be; there were several topics lately about weirdness with reports, whether normal, memorized, or contributed.

C

CarlSJ

I appreciate you for reaching out, Nina. Let's figure out what causes the problem by performing troubleshooting steps so you can achieve precise memorized payroll reports.

This isn't a normal scenario wherein users have inaccurate memorized payroll reports after updating QuickBooks Desktop Enterprise to the latest. Yet, we need to determine what causes the problem as this only occurs in the recent update.

To begin with, let's verify your company data to check if this is a data issue in your company file and fix it:

Go to the Window tab and select Close All.
Click on the File tab and choose Utilities.
Select Verify Data. If there's a prompt:

QuickBooks detected no problems with your data - this means that your data is clean, and you don't need any other steps to take
Your data has lost integrity - this means that there was damaged data in the file, and you need to rebuild your data to restore
If there's another error message, you can search for it and find a resolution on our QBDT Help Articles and Discussion.

Note: If you're using Assisted Payroll, you can contact Assisted Payroll Support before you rebuild your data.

After verifying, let's proceed with rebuilding your company file data:

Go to the File tab, select Utilities, and click Rebuild Data.
QuickBooks will ask you to make a backup before it rebuilds your company file. Select OK.
Select where you want to save your backup, then click OK. You can enter a new name for the new file and select Save.
Click on OK once you get the message Rebuild has completed.

To check for additional damage, let's verify the data again. Please follow Step 5 in this article if you find more damage and manually fix it: Verify and Rebuild Data in QBDT.

However, if the issue persists after following the troubleshooting steps, I suggest contacting our Live Support Team for real-time assistance. They have the tools and resources to conduct share-screen sessions and provide immediate solutions.

Moreover, here's an article you can refer to if you want to combine your financial reports from multiple QuickBooks Desktop company files so you can manage your financial data in one picture: Combine reports from multiple company files.

I want to ensure that everything runs smoothly after updating your enterprise version and it's our responsibility to assist you in any way possible. Let us know if you have other concerns and we'll be right here to lend a hand.

BigRedConsulting

@CarlSJ RE: We haven't received any reports about users having inaccurate memorized payroll reports after updating QuickBooks Desktop Enterprise to the latest.

You clearly haven't been paying attention. There are multiple threads on the community with many customers joining in saying their memorized reports are trashed after the latest update.

T

Tcooper1

Yes- we are experiencing the same thing after the update.

R

rvrfrf

Thanks for joining the Community and getting involved with this thread, Tcooper1.

Since you're also noticing memorized payroll reports not reflecting what your company needs, I'd recommend following the steps detailed in CarlSJ's post to troubleshoot with your Verify & Rebuild Data utilities.

If the problem continues, you can additionally troubleshoot with your QuickBooks Tool Hub.

Here's how:

Close QuickBooks.
Download the most recent version (1.6.0.8) of our QuickBooks Tool Hub if necessary. Save the file somewhere you can easily find it, like your Desktop or Downloads folders.
Open the QuickBooksToolHub.exe file.
Follow your on-screen steps to install and agree to the terms and conditions.
When your installation finishes, double-click the icon on your Desktop screen to open the tool hub. If you saved it in a location other than your desktop, you'll need to locate it and open it. You can do a Windows search if necessary.
After it opens, you can troubleshoot Company File Issues, Network Issues, Program Problems, Installation Issues, and more.

You can learn more about using the QuickBooks Tool Hub in our Fix common problems & errors article.

If you've performed each troubleshooting process, but reports still aren't displaying what you need after updating, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

Please feel welcome to send a reply if there's any questions. Have an awesome Thursday!