Letter of reference from Quickbooks Online of prompt 24 payment history?

Hello, jgrin.

Thank you for reaching out to us regarding your inquiry about generating a letter of reference for your customer's 24-hour payment history in QuickBooks Online (QBO).

QuickBooks Online (QBO) doesn't typically provide letters of reference in the traditional sense. However, we understand that you may need a document that attests to your customer's payment history. If, on the one hand, you mean sending gentle reminders to your customers of their upcoming payments, you can send them a Statement. Here's how:

1. Go to the +New icon. 
2. Select Statement from the OTHER column. 
3. Choose the Statement type.
4. Select the customer, and customize the date range.
5. Hit Save and send.

Alternatively, you can create a customized report, such as a Transaction List by Customer report, which includes all payments made within the designated timeframe and demonstrates a 24-hour payment history. To create this report, follow these steps:

1. Go to Reports.
2. Type in "Transaction List by Customer" and select the report. If applicable, click on Switch to Classic View.
3. Select Customize.
4. Scroll down to the Filter section, and put a checkmark on the A/R Paid.
5. Click on the dropdown menu and choose Paid.
6. Select Run report.
7. If you choose to send this report to your customer, you can click on the Envelope icon.

After generating the report, feel free to check out this article about saving the report customizations you've made: Memorize reports in QuickBooks Online.

If you have further details about your concern on sending a form of documentation that attests 24-hour payment history, let us know through the reply button below. We're here to assist you.