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brad-skepdev-com
September 30, 2023
Question

Line item breakdown/descriptions no longer appear on voucher checkstubs. Only amounts and totals appear at right side.

  • September 30, 2023
  • 8 replies
  • 0 views
Original commenter did not share additional details

8 replies

JoesemM
JoesemM
September 30, 2023

Good to see you here in the Community, Brad-skepdev. Thank you for informing us about the issue with the line item breakdowns and descriptions not appearing on your voucher check. Allow me to provide some troubleshooting steps to help resolve this concern.

 

I have reviewed our records and found no reported issues regarding line items and descriptions not appearing on voucher checks. To ensure that the information is displayed correctly, please make sure that you are using a compatible voucher check from the Intuit Marketplace. This will ensure proper alignment and display of the information on the check.

 

If you're using a compatible voucher, we can fix the alignment of your check by following the steps below: 

 

  1. Select + New.
  2. Choose Print Checks, then select Print Setup.
  3. Select your check type, then click No, and continue setup.
  4. Adjust the settings and grid according to your preferences.
  5. Select View Preview and print sample, then select Print.
  6. Follow the on-screen steps to finish printing your sample check.

 

Then, try to print a check. If you still need to make adjustments, repeat the steps above. 

 

On the other hand, I'd recommend performing some basic browser troubleshooting steps. The high volume of temporary internet files inside your browser can affect your experience using QuickBooks in that specific web browser. To begin, access your company file in an incognito or private browser. You can use the following shortcut keys to access a private browser:

 

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

Once you are logged in, print your checks and review the line items and descriptions. If everything appears as expected, I would recommend clearing the cache of your regular browser. This will remove any saved data files and refresh the system. If the issue persists, you can try using other supported browsers to see if the problem is specific to your current browser.

 

Additionally, please refer to the articles below for additional workarounds on how to resolve printing problems in QuickBooks:

 

 

You can always add a comment below if you have any other questions about printing checks in QBO. I'm always here to help. Have a good day.

brad-skepdev-comAuthor
September 30, 2023

I’m using Intuit checks that printed correctly in QB 16 Pro desktop version. QB Online checks are aligned correctly. Only the description fields in line items are missing. Amounts and total on stub and voucher do show correctly. 

JoesemM
JoesemM
September 30, 2023

Thanks for reaching out, @Brad11_2-skepdev. I appreciate the additional details you've provided regarding the voucher check missing description fields in line items. Let me direct you to the appropriate support team who can further investigate and assist you with this matter.

 

Have you tried using the suggested procedures to open an incognito or private window as I described above given that the checks are correctly aligned? The description will show up when printing the voucher check. 

 

If you have already completed the suggested steps and the issue persists, I highly recommend reaching out to our Customer Support Team. They will be able to assist you further by checking your printing setup and, if necessary, creating an investigation ticket to address the issue. This will ensure that any underlying problems are thoroughly investigated and resolved.

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Select either tab to get started:
  • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

 

You can scroll down to the bottom to see their support schedule and hours to ensure they can assist you on time: QuickBooks Online Support.

 

If you’re not sure if you should use checks to pay for a transaction, learn about the difference between bills, checks, and expenses in QuickBooks Online.

 

Should you have any follow-up questions or concerns, don't hesitate to post again here in the Community or leave a comment on this thread. Take care and have a good one.

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