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July 16, 2024
Question

Logo disappeared and will not show back up. I have removed the logo and added again and it still wont stay on QB Home page or wont show up on my invoices.

  • July 16, 2024
  • 1 reply
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1 reply

July 16, 2024

It isn't the experience I'd like you to have, @arestrepo-purocl.

 

Currently, there is an ongoing investigation about the logo not being saved after it was successfully uploaded. Rest assured that our Engineering Team is dedicated to working for them to implement a solution that will fix this issue.

 

Please know that this is a top priority for us. It will continue to be so until resolved.

 

I encourage you to contact our Phone support team. They can add you to our notification list, and you'll receive an email notification once an update is available.

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Click Help (?).
  3. Select the Assistant tab to get started and get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you need further help, you can still Talk to a human.
  4. You can then choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

When everything is resolved, you can read these articles about customizing sales forms in QuickBooks Online:

 

 

Let me know if you have questions about managing sales forms in QuickBooks Online. I'm always here to help. Have a great day.