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September 1, 2024
Question

'm duplicating an invoice but it's telling me to contact the admin for edit access. It's also telling me I can edit and save it. I'm the admin and it's not allowing edits

  • September 1, 2024
  • 1 reply
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1 reply

September 1, 2024

Hello, Shelton. Let's work together so you can start editing duplicate invoices in QuickBooks Online.

 

It is possible that the issue you're currently experiencing is caused by outdated or corrupted cache, which is why it won't allow you to modify your invoices.

 

To isolate this problem, we can perform troubleshooting steps by accessing your QuickBooks Online account through a private/incognito window.

 

See the following keyboard shortcuts for suitable browsers to open a private window:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + N
  • Safari: press Command + Shift + N

 

If it's working, check out this article for a step-by-step process to clearing your cache: Clear cache and cookies to fix issues when using QuickBooks Online. Alternatively, you can switch to other supported browsers.

 

Let us know how it goes or if you still need further assistance with managing invoices and other sales forms. I'll get back to you as soon as I can.