Skip to main content
A
amber-nancyfritz
April 23, 2024
Question

Major glitch in the new layout. When I edit an invoice and click "save and close" going back to the main customer screen, the invoice status says "sent".

  • April 23, 2024
  • 1 reply
  • 0 views
As far as I can tell, the invoice is not actually sent. But this really messes up our billing when we review the customer screen. Help.

1 reply

Candice C
Candice C
April 23, 2024

Hey there, @amber-nancyfritz. 

 

I appreciate you coming to the Community with your concerns. 

 

To clarify, is this happening with more than one invoice or customer? 

 

In the meantime, I recommend trying to clear your browser's history to narrow down the cause of this problem. 

 

I'll be waiting for your response! 

A
amber-nancyfritzAuthor
April 25, 2024

Hi Candace, this did not solve the problem. The only thing that works is switching back to the old layout. Thanks for your help.

R
RhoiceW
April 25, 2024

Hi there, Amber. Thank you for updating us.

 

I appreciate what you've done to fix the issue. Since the issue persists after clearing your browser's cache, I recommend contacting our support team for further assistance.

 

I've got the steps you need to reach our appropriate support.

 

Here's how:
 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Select Contact Us and choose a way to connect with us:

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT. 

 

Furthermore, you can personalize and add specific information to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online

 

Don't hesitate to comment on the post if you still have concerns about your invoice. I'm always here to help you.

Terms & ConditionsAccessibility statement