Mapped Customers in Quickbooks Time is not syncing with Quickbooks Online Payroll?

Hello there, abecker.

I understand how frustrating it can be when a crucial feature like the syncing of customers' time from QuickBooks Time to QuickBooks Online (QBO) Payroll stops working as expected. This can disrupt your workflow and create additional work to manually input the time data.

To address this issue, I recommend reaching out to our customer support team for further assistance. They can help troubleshoot the syncing problem and provide guidance on how to resolve it. 

To contact support:

1. In your company, go to the e Find answers and get help icon.
2. Click the Contact Us button to see more options
3. Enter a brief description of the issue or concern in the What can we help you with? box and click Continue to proceed.
4. In the How would you like to connect with us? screen, tap the Chat with us button to start a conversation, or Have us call you to schedule a callback.

We've assembled a collection of resources that contain topics about mapping your payroll and time mapping, as well as solutions to troubleshoot syncing errors and other time-related tasks:

• Set up QuickBooks Time in QuickBooks Online or QuickBooks Online Payroll
• Fix an error when syncing hours between QuickBooks Time and QuickBooks Online
• QB Time self-help articles

Reach out to me again if you have additional questions or concerns about syncing your customers' time to the online program. I'm always available to lend a helping hand. Have a good one, abecker.