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Shirley_02
November 20, 2023
Question

Melio

  • November 20, 2023
  • 1 reply
  • 0 views

I have found a bill that had a balance due and Melio created a line item to adjust it and closed it out. There is a balance due on it next month, and it would have been buried in my system and not paid had I not happened to pull it up? Who is giving authority for this to happen? this is not the first time. I have enough to do without needing to audit my books for unauthorized changes like this. WHAT IS GOING ON! This i completely unacceptable in an accounting system.

    1 reply

    Candice C
    Candice C
    November 20, 2023

    Good afternoon, @Shirley_02. 

     

    It's great to see you back in the Community. This isn't the impression I want to leave you with. 

     

    For the details specific to a transaction done through Melio, you'll need to contact them directly for more information. 

     

    Here's the link to the Help Center for Melio. 

     

    Feel free to reach back out and let us know how it goes. Bye for now! 

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