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March 5, 2025
Question

Memorized reports errors

  • March 5, 2025
  • 1 reply
  • 0 views

OMG  After the latest upgrade many of our memorized reports either vanished or opens a completely different report!  I followed the guidance from QB to fix and after relocating the corrupt reports I started a new report group and recreated 6 reports.  They are fine on my desktop but other users are not getting the new rebuilt reports?  One user opens the report and it contains a column that is not even in the column listing???  What is happening?

1 reply

March 5, 2025

I appreciate you taking some troubleshooting steps to address this issue, Anne by following the guidance from QuickBooks and recreating the reports. I'm here to assist you through any further steps needed to ensure everything is running smoothly.

 

In QuickBooks Desktop (QBDT) it is important to ensure that your software is updated to the most recent maintenance release. These updates are designed to address various minor bugs and program issues that you may encounter. By installing these, you can significantly enhance both the performance and reliability of your software.

 

Here's how you can do it:

 

  1. Close your company files and QuickBooks.
  2. Open the Windows Start menu.
  3. Look for QuickBooks Desktop, right-click on it, and then select Run as administrator.
  4. On the No Company Open screen, go to the Help menu and choose Update QuickBooks Desktop.
  5. Go to the Options tab, choose Mark All, and click Save.
  6. Go to the Update Now tab, then select the Reset Update checkbox.
  7. Once ready, click Get Updates.

 

For more detailed information, feel free to visit this article: Update QuickBooks Desktop to the latest release.
 

In addition, if you would like to secure a backup of your reports from QuickBooks Desktop, please refer to this material for guidance. Export reports as Excel workbooks in QuickBooks Desktop.

 

Regularly updating QuickBooks Desktop helps ensure that you have the most secure, reliable, and functional version of the software. If you have additional questions or concerns. Don't hesitate to revisit this page. I am here to provide any additional support you might need to ensure everything is functioning perfectly.

Anne16720Author
March 5, 2025

I am on the verge of crying.  Your answer is not helpful.  We just updated our file and that is when this horrible issue started.  I guess I will call in about it.  But I know you are aware because after the upgrade a pop up message was in Quickbooks discussing this issue and the troubleshooting steps (which do NOT work)

March 6, 2025

Anne, have you seen the advice to update (again!) to a version that has the fix made to memorized reports? Look for the "Important Note" about halfway thru the article "Fix memorized reports that open with unexpected results" (says it was updated about 6 hours ago). Updating QBks Desktop Enterprise 24.0 to R13_51 worked for me. To find your version use F2 at the main QBks screen. Good luck! Meeg, 3/6/2025