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Dirtworship
January 24, 2019
Solved

Memorized Reports Repeatedly Show Errors and Are Deleted

  • January 24, 2019
  • 1 reply
  • 0 views

 

We are running Enterprise Contractor 16.0 on Windows Server 2012 R2.

 

We have multiple sales by item reports that we create and memorize, will run fine for varying periods of time (one week to multiple weeks) and then the Verify Data utility will find errors and Rebuild Data will delete them. 

 

We run these utilities on a weekly basis, so sometimes these reports pass, and then they won't. We have simpler (less customization) that never have errors. These sales by item reports can have dozens and dozens of individual line items and sub-items.

 

It is very time consuming to recreate these reports. We are using the Customize Report options given by QB to create these, but is there some way we could be causing errors? Alternately, after verifying is there another fix for memorized reports instead of rebuilding?

 

I have attached screen shots of two customize tabs for one of these sales reports.

 

 

 

 

Best answer by JanyRoseB

Hello there, Dirtworship.

 

Thanks for letting us know. Allow me to help isolate the error so you can create memorized reports successfully. 

 

We haven't received any similar reports about this issue, and I appreciate you for taking the time to report this. In this case, you'll need to rebuild your QuickBooks data 3 times before creating a memorized reports, this will remove the empty or damaged information from the file. 

 

Here's how to rebuild your data: 

  1. At the top menu bar, click File.
  2. Select Utilities, and choose Rebuild Data.
  3. Click OK if you receive a prompt to backup your company file. You computer may display the message QuickBooks is not responding. However, as long as you can see you mouse cursor to move, Rebuild still ongoing. Wait for it to complete.
  4. Click OK when you get the message Rebuild has completed.

For additional reference, you can check this article: Resolve data damage on your company file.

 

If the issue persists, I recommend calling our QuickBoosk Desktop Technical Support Team. They have additional tools to investigate this further and process another troubleshooting steps if necessary. 

 

Here's how you can contact our phone support: 

  1. Click this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select US version of QuickBooks Desktop, and click Contact Us.
  3. Type-in Technical Support on the search bar.
  4. Click the Get the phone number below. 

You may also check this article on how to create, access and modify memorized reports.

 

Please let me know how it goes. I'll be here if you have any questions about memorized reports. Have a good one. 

1 reply

J
JanyRoseBAnswer
January 24, 2019

Hello there, Dirtworship.

 

Thanks for letting us know. Allow me to help isolate the error so you can create memorized reports successfully. 

 

We haven't received any similar reports about this issue, and I appreciate you for taking the time to report this. In this case, you'll need to rebuild your QuickBooks data 3 times before creating a memorized reports, this will remove the empty or damaged information from the file. 

 

Here's how to rebuild your data: 

  1. At the top menu bar, click File.
  2. Select Utilities, and choose Rebuild Data.
  3. Click OK if you receive a prompt to backup your company file. You computer may display the message QuickBooks is not responding. However, as long as you can see you mouse cursor to move, Rebuild still ongoing. Wait for it to complete.
  4. Click OK when you get the message Rebuild has completed.

For additional reference, you can check this article: Resolve data damage on your company file.

 

If the issue persists, I recommend calling our QuickBoosk Desktop Technical Support Team. They have additional tools to investigate this further and process another troubleshooting steps if necessary. 

 

Here's how you can contact our phone support: 

  1. Click this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select US version of QuickBooks Desktop, and click Contact Us.
  3. Type-in Technical Support on the search bar.
  4. Click the Get the phone number below. 

You may also check this article on how to create, access and modify memorized reports.

 

Please let me know how it goes. I'll be here if you have any questions about memorized reports. Have a good one. 

D
DirtworshipAuthor
January 28, 2019

 

Thank you for your reply. I have done the multiple rebuilds, but the person who uses these reports is out of the office for few days so we have not had a chance to create them again.

 

I will follow up in a week or so.

J
JanyRoseB
January 28, 2019

Thanks for getting back to us, Dirtworship.

 

Once you rebuild the data 3 times before creating a memorized reports, and the issue persists, I encourage you to get in touch with our technical support so they do a screen share and investigate this further. 

 

You can contact them by following the steps on my first post above. 

 

Wishing you and you're business continued success. 

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