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K
Krvotok
November 13, 2024
Question

Missing Columns in Modern Reports Post-November Update

  • November 13, 2024
  • 1 reply
  • 0 views

I’m reaching out because I’m honestly a bit frustrated by the recent November update to QuickBooks and hoping to get some clarity. In the release notes, it was mentioned that more columns would be available in the modern reports, which was a big plus for us—we rely on these reports for integrations, and we were moving everything over to modern reports specifically because all the needed columns were finally available.

However, after the update, I noticed that several of these crucial columns have suddenly disappeared (eg: addresses in vendor and customer contact lists, etc....). We’ve waited quite a while for the reports to have the right data, only to find out it’s now been taken away. This change is throwing a wrench in our processes, and I’m struggling to understand why such a shift would be made after encouraging users to adopt modern reports.

Could someone please explain why these columns were removed? And is there any chance they’ll be brought back? This change is affecting our workflows in a big way, and we’d really appreciate any insights or solutions.

Thanks in advance for your help

    1 reply

    K
    KrvotokAuthor
    November 13, 2024

    Even the very basic fields like Company name were removed from modern reports.

      H
      Heide DC
      November 13, 2024

      Having the necessary columns in Modern reports provides a clear and comprehensive presentation of your business. Thus, I got your point that this update impacts your operation, Krvotok. I'm here to help address any concerns you may have.

       

      To make the most of the customization options available, have you explored the Column button of the specific report in the modern view? Any additional details, such as screenshots, would help me provide you with accurate information.

       

      I have checked the specific report you mentioned, and the columns you're looking for are available. Also, the company name is displayed in the report. However, please note that you can modify the company name only when using the Classic view, and can't be changed in the Modern view.

       

       

      If you can't see the desired columns and company name in the report, we can check if this issue is related to your browser. I recommend logging into your account using a private browsing window, which doesn't store your browsing history. Here are the shortcut keys:

       

      • Google Chrome: Ctrl + Shift N
      • Microsoft Edge: Ctrl + Shift N
      • Firefox: Ctrl + Shift + P
      • Safari: Command + Shift + N

       

      If it's working, you can go back to your regular browser and clear its cache to remove any historical data affecting the unusual browser behavior. Otherwise, we can use other supported browsers for the best experience.

       

      If you're interested in new features to the report, I encourage you to submit a feature request directly to QuickBooks. Your input is invaluable and can help shape future updates to enhance user experience. To submit your suggestions, follow these steps within QBO:

       

      1. Sign in to your QBO account.
      2. Go to the Settings icon.
      3. Select Feedback.
      4. Enter your product suggestions.
      5. Click Next to submit.

       

      To stay updated on your feedback and learn about our latest improvements, you can visit our Customer Feedback for QBO page.

       

      Furthermore, it’s best to reconcile your account to maintain the integrity of your financial records. This will help ensure that everything is accurate and up-to-date.

       

      If you have any further questions or need help navigating reports or locating specific columns and the company name in QuickBooks, please tag me in the comments. I'm here to assist you with any challenges you may encounter.

      P
      PBJ10
      November 14, 2024

      "Please know that the sudden changes in the report's columns are due to customer feedback we received, and we don't have a specific timeline for the updates when they'll be brought back." - @Heide DC 

       

      Hey, we understand that there's a script you're following, but you HAVE to stop using such flat out lies.

       

      There is NO WAY there was ANY customer feedback that said "Hey, can you please REMOVE essential features?"

       

      @Heide DC please report back to your superiors or whomever can get a message to the development team: STOP REMOVING FEATURES. These changes are not upgrades. They are not in response to customer feedback. They are simply evidence that the Quickbooks development team has no idea what actual customers need and are pushing them to migrate to other software.

       

      And if they do insist on making changes with zero input from actual customers MAKE A FEEDBACK SYSTEM THAT ACTUALLY WORKS. Submitting messages into the void using the gear does nothing for customer satisfaction because they get zero updates or timelines for when their feedback will actually be implemented. You know what this tells customers? FEEDBACK DOESN'T MATTER.

       

      Please make sure management understands this so they can't play dumb when customers unsubscribe.

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