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luis1232
February 20, 2025
Question

Missing Features in QuickBooks Enterprise Platinum – Multi-Company Reporting & Intercompany Links

  • February 20, 2025
  • 1 reply
  • 0 views

Hello,

I recently upgraded to QuickBooks Desktop Enterprise Platinum from Silver based on marketing materials that highlighted enhanced multi-company reporting and intercompany transaction capabilities. However, after upgrading, I am not seeing any additional functionality beyond what was already available in Silver.

Specifically, I cannot find:

  • Multi-company reporting beyond the existing "combined reports form multiple companies" that was already included in Silver.
  • Intercompany linking and transactions between separate QuickBooks files, as referenced in QuickBooks' official materials.

The following resources indicate these features exist, but I have been unable to locate or enable them:

Could you provide guidance on how to access these features? If they require activation, where can I find the settings? 

 

Thanks in advance!

    1 reply

    D
    Dandie_A
    February 20, 2025

    Thanks for bringing this to our attention, luis. It sounds like this might require a closer look. Our Live Support Team is equipped to handle these types of situations. They can screen-share with you and investigate in real time.

     

    To reach our support team at QuickBooks Enterprise, here are the steps below.

     

    Here's how:

     

    1. Open QuickBooks.
    2. Navigate to Help, then choose QuickBooks Desktop Help or Contact Us.
    3. Input a query, keyword, or topic you require assistance with.
    4. If your query remains unresolved, click on Contact Us to connect with a specialist for further support.

     

    Note: You need to search for an article first before the Contact Us option becomes visible.

     

    Our QBDT live support team provides immediate live support and assistance for Enterprise users around the clock, every day.

     

    As a workaround, to resolve this and enable multi-company reporting and intercompany transactions, you need to cancel your current subscription and purchase a new license. After subscribing in platinum, this feature is automatically enabled. 

     

    Additionally, if you want your work easy to memorize reports QuickBooks memorizes it for you so you get a reminder every time it's due. You can refer to this article as your guidelines: Memorizing reports in QuickBooks.

     

    Our aim is to provide clear guidance and the assistance you require. Feel free to return by clicking the Reply for any additional questions about reports. We're here to help you promptly whenever you need us.

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