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ReviveREI
December 23, 2023
Solved

Missing Income Tax Option under Taxes on Menu

  • December 23, 2023
  • 1 reply
  • 0 views

I manage 2 different companies under one QBO account and both are Advanced subscriptions. One company has an "Income Tax" screen under "Taxes" on the menu plus a "Taxable Profit" widget on the dashboard. The other company has no such option. I spoke to a help representative who told me it was likely due to not having payroll ever on the missing company, something I had briefly on the other company 6 months ago. I went ahead and added payroll which gave an option of "Payroll Taxes" under "Tax" but that is not what I am looking for. Would greatly appreciate some help in fixing this. I've attached screenshots below for reference....

Best answer by FateCandylaneT

Thanks for bringing this to our attention, ReviveREI. I appreciate the detailed information and screenshots you've shared, so I can get a clearer idea of your concern about the missing income tax option in one of your company files. Let me help you sort things out and provide insights when handling taxes in your account.

 

The Income Tax feature in QuickBooks Online can only be available if your Tax form is Sole proprietor (Form 1040) under the company type settings in your account. Self-employed and freelancers are examples of sole proprietorships. 

 

To help you verify the setup, here's how:

 

  1. Go to the Gear icon, then choose Accounts and Settings. 
  2. Select Company and click Company Type. 
  3. Review the Tax form field and change it if necessary. 
  4. Click Save, then Done. 

 

 

In addition to that, you may read through these links to find out more about why this function is only available to sole proprietors in QBO:

 

 

Once you see it, you can set them up whenever you're ready. When you create a new account/category for expenses, ensure to select the appropriate detail type. For more information, click this link: Learn where QuickBooks Online detail types appear on your tax forms.

 

If you use sole proprietor already and the issue persists, I recommend logging your account through a private browser. This way, we can check if it's a browser-related issue. Sometimes, too much cache build-up in your regular browser can cause unexpected behavior in the product. Please refer to the keyboard shortcuts below:

 

  • Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Firefox)
  •  Control + Option + P (Safari)
  •  Ctrl + Shift + P (Microsoft Edge)

 

Once done, verify if your Income Tax page is already available. If it's solved, return to your regular browser and press the CTRL+ Shift and Delete keys on the keyboard to clear the cache.

 

I'm adding these references in case you want to utilize them to know the frequently asked questions for taxes and Scheduled C in QuickBooks: 

 

 

I'll be available anytime in this thread, so you can always reply in the comments below if there's anything else you need assistance with. Just let me know, and I'll make sure to get you covered. Keep safe and have a good one!

1 reply

F
FateCandylaneTAnswer
December 23, 2023

Thanks for bringing this to our attention, ReviveREI. I appreciate the detailed information and screenshots you've shared, so I can get a clearer idea of your concern about the missing income tax option in one of your company files. Let me help you sort things out and provide insights when handling taxes in your account.

 

The Income Tax feature in QuickBooks Online can only be available if your Tax form is Sole proprietor (Form 1040) under the company type settings in your account. Self-employed and freelancers are examples of sole proprietorships. 

 

To help you verify the setup, here's how:

 

  1. Go to the Gear icon, then choose Accounts and Settings. 
  2. Select Company and click Company Type. 
  3. Review the Tax form field and change it if necessary. 
  4. Click Save, then Done. 

 

 

In addition to that, you may read through these links to find out more about why this function is only available to sole proprietors in QBO:

 

 

Once you see it, you can set them up whenever you're ready. When you create a new account/category for expenses, ensure to select the appropriate detail type. For more information, click this link: Learn where QuickBooks Online detail types appear on your tax forms.

 

If you use sole proprietor already and the issue persists, I recommend logging your account through a private browser. This way, we can check if it's a browser-related issue. Sometimes, too much cache build-up in your regular browser can cause unexpected behavior in the product. Please refer to the keyboard shortcuts below:

 

  • Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Firefox)
  •  Control + Option + P (Safari)
  •  Ctrl + Shift + P (Microsoft Edge)

 

Once done, verify if your Income Tax page is already available. If it's solved, return to your regular browser and press the CTRL+ Shift and Delete keys on the keyboard to clear the cache.

 

I'm adding these references in case you want to utilize them to know the frequently asked questions for taxes and Scheduled C in QuickBooks: 

 

 

I'll be available anytime in this thread, so you can always reply in the comments below if there's anything else you need assistance with. Just let me know, and I'll make sure to get you covered. Keep safe and have a good one!

    T
    Tax11
    February 5, 2024

    I have completed all of the steps listed and still don't have the Income Tax Menu. I had it a couple of weeks ago then it disappeared. How can this be resolved? 

    S
    SirielJeaB
    February 5, 2024

    I'm committed to getting this sorted out and being able to access the Income Tax menu in QuickBooks Online (QBO), Tax11.

     

    I appreciate you for your troubleshooting efforts in solving your concern. Since the issue persists after performing the steps above, I recommend contacting our Live Support Experts. They have the necessary tools to initiate a screen-sharing to help you check your account, identify the underlying cause of the problem, and create an investigation case if need be.

     

    Here's how: 

     

    1. On your QBO account, click on Help (?).
    2. Select the Search tab, then click on Contact Us.
    3. Enter the concern, then select Continue.
    4. Click on Chat.

     

    If you need to track the financial status of your business, you can run reports and customize their data within the program.

     

    The Community team always has your back. If there's anything else you need assistance with, drop by again by clicking the Reply button below or post in our forum. We're available 24/7. 

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