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anthowil
June 4, 2021
Solved

Mistakenly made 2 payroll payments to a contractor. The contractor refunded the extra payment. How do I update that transaction as that extra payment will report on 1099?

  • June 4, 2021
  • 1 reply
  • 0 views
Original commenter did not share additional details
Best answer by Catherine_B

These unfortunately did not resolve my issue


I do appreciate you for keeping us posted, anthowil.

 

I would recommend contacting our Chat or Phone team so they can investigate the issue further. They have the tools to check your account remotely. Here's how to contact us: 

 

  1. Click the Help menu at the upper-right. 
  2. Under QB Assistant, enter talk to a human twice. 
  3. Click Contact Customer Support Team and select the best way you'll want to reach out to us.

If you still have the other option in contacting us, just click the Contact Us button after you click Help. Then, enter a brief description of your concern, and then Let's talk. 

 

Always know that the Community is available and ready to help you 24/7. Please don't hesitate to post your questions here. Take care!

1 reply

AlexV
AlexV
June 4, 2021

Good day, anthowil!

 

It's great to know that you were refunded already. Let me show you how to fix it in QuickBooks Online.

 

We can void or delete the payment in QuickBooks Online to correct your 1099. Please follow these steps:

  1. Go to the Expenses menu, then Expenses.
  2. Find the transaction to cancel. From the Action menu, select the View/Edit dropdown.
  3. Select Void or Delete, then tap Yes to confirm.

 

I've added some links you can check. These will show more info on how to prepare 1099 in QuickBooks:

 

Need more help? Don't hesitate to comment below so we can assist you.

A
anthowilAuthor
June 4, 2021

Thanks for the response. I actually tried that but I get an error message can't delete transaction. I also tried to void but received the same type of error message.

C
Catherine_B
June 4, 2021

I'm glad to hear back from you, anthowil.

 

Did the error ask you to fix other linked transactions to the contractor payment you'll want to void or delete? 

 

There are times that internet cache files stored in the system can cause unexpected behavior within the regular browser. It can be the reason why they're unable to successfully delete or void the payment. We can do some basic troubleshooting that can fix this issue.

 

To start, you can try deleting or voiding the transaction using a private (incognito) browser to verify if the concern is cache-related. You can use the shortcut keys to open one:

  • Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

If you're able to delete the transaction just fine, you can clear the cache in the regular browser or try using a different supported browser if the error persists. 

 

Here's a link where you can run reports that will help you keep track of your contractor payments: Create and file 1099s using QuickBooks Online.

 

I'll be here to help you if you have other questions, and any additional information on the exact error you're prompted with is much appreicated. Take care!

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