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teammaple
May 4, 2024
Question

MULTIPLE payments to contractors that I didn't make and the contractors did not get. Was not found til the 1099's went out. QBO refuses to help. They won't escalate it.

  • May 4, 2024
  • 1 reply
  • 0 views
They say they can't trace over 60 days. When you ask for a supervisor, they tell you "Supervisors won't help you, they just document your concerns and will put you back in the same queue"...The same queue that couldn't help the first time. 

I am out a LOT of money, money that QBO dispensed and yet they WON"T tell me to whom or where it was dispensed. I am getting no help and the problem is so complicated it needs to be escalated to someone with advanced knowledge. Funny thing is, if I was a famous politician and an investigation was being done, I bet they could trace it...this means it can be traced (we all know they would if legally required to) so if it can be traced and they won't it seems fishy. 

I would appreciate some help. Funny thing is I had recommended QBO and thought they had good support, but when the problem is difficult, they don't have any support at all! If they help me, I will still recommend them, if not, I will advise everyone to find another product.

1 reply

Clark_B
Clark_B
May 5, 2024

I appreciate all your efforts in dealing with this charges issue, @teammaple. I understand how hard it must be for you and I will take note of your experience so we can submit proper feedback to our management. 

 

As much as I'd love to help you with this, we're unable to check your account here in the Community space for security reasons. It appears that you've contacted our support before, but the problem persists. To assist you further, I'd still advise getting in touch with our support staff once again.  They have the necessary tools to check the charges of your account and initiate a screen-sharing session to review your transaction history and get a reliable resolution.

 

Here's how to reach them:

 

  1. Go to Help.
  2. Select the Search tab, then choose Contact Us.
  3. Type in your issue or concern in the field.
  4. Hit Continue.
  5. Click the Chat or Callback option.

 

For reference, check this article: Contact Support

 

For future reference, you can check this article to guide you in categorizing your bank transactions uploaded to QBO: Categorize online bank transactions

 

If you have any other questions, feedback, or concerns regarding the charges of your account, please don't hesitate to come back to the Community, teammaple. I will answer them in any possible way. 

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