Hello there info582,
Can you tell me the name of your financial institution that you're trying to update? This helps me check if there's a reported issue related to your concern.
However, we can start updating your bank account manually. This troubleshooting helps to refresh the connectivity between your bank's website into QuickBooks.
Here's how:
- Click Banking on the left panel.
- Select the account from Bank and Credit Cards drop-down menu.
- Click the Update button.

If these steps help you update the account, you can now reconcile your account.
Fill me in if you have other questions. I'll be right here.