Welcome to the QuickBooks Community forum. I see you're looking for guidance on how to load your data on your mobile application and seeking advice to resolve this within QuickBooks, @finsec. I can share details on how to refresh your data on your QuickBooks Online Mobile app.
When you refresh data in the QBO mobile app, it retrieves the most up-to-date information, such as transactions, customer details, and financial reports, from the QBO servers, allowing you to view the latest data on your mobile device.
Follow these steps:
Android
1. Go to Menu ☰ then tap More Options.
2. Tap Settings then Refresh Data.
3. Tap YES to confirm.

For more addition reference, you can see this article: See your latest data in the QuickBooks Online app.
With that details, it should shed some confusion. If you have more questions, you can leave a post whenever you have other questions. Keep safe!
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