My bank deposit says I need to select a customer, but I already have. What does it mean?

Hello there, pphm15.

I'm here to help you explain why you're asked to choose a customer when making a bank deposit and help you fix it.

When utilizing Accounts Receivable, it is essential to designate a customer. If the deposit is associated with a customer, you can select the appropriate customer from the Received From field.

I'm adding this article to learn more about bank deposits and more guidance: Record and make bank deposits in QuickBooks Online.

You may encounter an imbalance between Accounts Receivable and Accounts Payable, which typically results in transactions impacting the balance sheet or unapplied payments. To resolve this issue, you can check this article for guidance on rectifying the situation: Resolve accounts receivable or accounts payable balances on a cash basis balance sheet in QuickBooks Online.

I'll be around if you need additional assistance regarding bank deposits or other concerns you may have. I'll be sure to lend a hand.