My checks suddenly stopped printing properly and to format where I need them to is impossible as the window won't adjust enough. Any others have this issue?

I also am having problems with check printing.   I have been using the same alignment and checks since July and now they don't print correctly.   If I line-up the payee and dollar amount, the name/address and stub info is printing too high.  The first line on the stub is printing on the perf. It needs to move down around 2 lines.

I can provide the status of the issue when printing checks, PadgettPamela.

Our Product Team has already fixed this and found out that a pop-up blocker is a cause why checks suddenly stopped printing properly.

QuickBooks Online uses pop-up windows to perform many tasks.

Occasionally, certain updates will reset default settings to a pop-up blocker on your browser. To disable pop-up blockers, follow:

• Block or allow pop-ups in Chrome
• Pop-up blocker settings in Firefox
  
  

If this does not resolve the issue, add Intuit as a Trusted Site. You can also check out our Browser Health Checkup tool to see if we can detect any potential issues with your browser.

Also, if you're using your own checks to print, they need to be formatted for QuickBooks. You can order QuickBooks compatible checks from Intuit to ensure compatibility of the alignment.

On the other hand, you can send this link to your client: Fix print alignment for preprinted checks. It provides instructions and detailed steps.

If the same issue persists, I recommend contacting our QuickBooks Online Team. They can create a new case and send it to our Product Team for further investigation.

Let me know if there's anything else you need with QuickBooks. I'm always right here to help you.

Hi there, @RockSolid2022. 

Thanks for taking the time to follow along with the thread. I hope you're enjoying the day so far. 

Since you've not made any changes to the alignment or printer, but you have started using another computer, let's go through some basic troubleshooting steps for printing. 

First, let's use the PDF print repair tool in the QuickBooks Tool Hub. Here's how: 

1. Close QuickBooks.
2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). 
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
6. In the QuickBooks Tool Hub, select Program Problems.
7. Select QuickBooks PDF & Print Repair Tool. It will take about a minute to run.
8. Attempt to print, email, or save as a PDF from QuickBooks Desktop again.

Once you've ran the repair tool, let's try printing a check again. 

If you're continuing to have issues, let's use the Alignment Grid to adjust the horizontal/vertical settings and make fine adjustments to the position of printed text on your checks. Please note that you'll have to select Voucher (8 1/2" x 11") as the check style to ensure that the check will align with the envelope. Here's how you can do it:
 

1. Select File from the top menu bar, then choose Printer Setup.
2. From the Form Name drop-down menu, select Check/Paycheck.
3. For the check style, choose Voucher.
4. Click the Align button.
5. Hit Print Sample, then compare it to your pre-printed checks.
6. Using the grid on the sample, adjust the horizontal and vertical settings, then click OK.
7. Click Align again and print another sample.
8. Compare the sample to your paycheck stock and adjust the alignment again as necessary.
9. Repeat steps 4 through 8 until you have the alignment perfect.

Please let me know if you have any questions or concerns. I'm always here to lend a helping hand. Take care!

Hi @bfrayner66!

TROY FlexPay is a QB integration purposely built to print to blank stock. 30 free trial, live support. 

troyflexpay.com