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July 7, 2024
Question

My company logo will not stay. I have added jpeg and png. I have cleared the cache on my browser (Edge). It will not appear on my dashboard, just image placeholder.

  • July 7, 2024
  • 1 reply
  • 0 views
I have just started using quickbooks and it is nothing but errors.  Now it is my company logo.  I have added multiple times, and saved.  Everytime, it does not show on my dashboard, or invoices.  All I get is the placeholder.  

1 reply

July 7, 2024

We appreciate the effort you've made to troubleshoot the issue, @dnkhomewatch.

 

Upon checking, I have seen an investigation (INV-101550) about the Company Logo not showing on the Dashboard page after a successful upload. With this, I recommend contacting our support team to have you added to the list of affected users.

 

To contact support, follow the steps below:

  1. Log in to your QuickBooks Online.
  2. Select Help (?) in the upper right corner.
  3. Choose or type Contact Us.
  4. Type your concern, then select Let's Talk.
  5. Select a tab to begin: Initiate a chat with a support expert or receive a callback from the next available expert.

 

I've also included this helpful article to learn how to personalize your invoice: How to add custom fields to invoices?

 

We're always here to help if you need assistance with your company logo in QuickBooks. Have a good one.