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idontlikeusernames
September 8, 2024
Question

My contractor says they didn't receive payment, quickbooks says it was sent to the correct account and routing, any ideas on what to do? I've called a bunch with no luck.

  • September 8, 2024
  • 3 replies
  • 0 views
I've spoken to quickbooks many times and they keep telling incorrect info, I've gone to the bank twice based on it, and they can't do anything as quickbooks is the one that sent the payment.   They have confirmed it was sent to the correct account, but can't provide any proof I can show the contractor. The contractor has a Chime account so they aren't very helpful and claim they can't look up trace numbers. I have no idea what to do, any advice?

    3 replies

    S
    Sherrie_F
    September 8, 2024

    You deserve to be heard, Petrariddle. Let me route you to the appropriate support so this can be taken care of accordingly. I know you've already gotten in touch with them, but it's the best we can do, given that they have all the necessary resources to thoroughly investigate this matter further.

     

    Here's how:

     

    1. Log in to your QuickBooks Online (QBO) account.
    2. Click the Help button at the top right corner.
    3. Go to the Search tab, then select Contact Us.
    4. Enter a summary of your concern, then click Continue.
    5. Choose a way to connect with us. You can either choose Chat with us or Have us call you.

     

    Additionally, I'd like to provide you with a helpful resource about paying contractors with direct deposit which comes in handy moving forward: Pay a contractor with direct deposit.

     

    You're always welcome here if you have other queries in mind. I'll be around ready to assist you.

    I
    idontlikeusernamesAuthor
    September 8, 2024

    I’ve done all of this and did pay the contractor via direct deposit. I thought that this was where you would get advice from other QuickBooks users, not just the same info you’ve already received from contacting support. 

    J
    Just_me
    September 9, 2024

    @idontlikeusernames   This is a great place to get help. advice and info from other users.  The sad part is that the Intuit/ QB employees jump in with a lot of their  "Cut & Paste" answers.  Sometimes they make sense and are helpful, but mostly it's just nonsense and has nothing to do with what you asked or need help with. 

     

    I don't have a solution for your problem, as We don't let QB do anything with our money.  They can't be trusted. (Obviously).  

     

    I'm hoping that with my reply, it will bump your question and someone will see it and have a solution or some advice to help you out.  

     

    Good luck. 

      I
      idontlikeusernamesAuthor
      September 10, 2024

      Thank you!!!!

        FishingForAnswers
        FishingForAnswers
        September 12, 2024

        @idontlikeusernames  Well, I'm no legal expert, but where I'm from, when somebody takes money you've left them in charge of and sends it somewhere you didn't instruct them to, that's called thievery.

         

        Since it sounds like you've now spent twice what you should have getting this contractor paid, it might be worth at least thinking about seeking legal advice.

         

        QB certainly doesn't seem to respond much to anything else.

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