My customer list in the drop menu is not showing when I'm trying to create an invoice, nor is the + sign to add a customer. I don't know how to correct this?

Thank you for your communication, Userjhrparalegal. We have received similar cases regarding the customer management issue you encountered when creating an invoice in QuickBooks Self-Employed (QBSE). Our engineers are actively working to resolve this as quickly as possible.

For now, I recommend contacting our QBSE support team. They will securely collect your contact information and add you to the list of affected users. This way, you’ll receive timely email updates about the progress of this issue.

If you're using the QBSE app, I recommend contacting our support through the website since our Ask QB Assistant is currently unavailable.

Here's how to reach them:

1. Sign in to your QBSE account.
2. Go to the Help menu at the upper right.
3. Click the Contact Us at the bottom of the screen.
4. Enter your concern in the box under the What can we help you with? section.
5. Hit on Continue and choose a way to connect with us.

Alternatively, you can visit our chat support website directly for immediate assistance. You can provide this investigation number INV-110190 for a faster transaction.

Our customer service hours are Monday through Friday from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT.

While our engineers are working on this issue, you might find these articles helpful for managing transactions:

• Manually add transactions in QSE
• Manually track sales tax in QSE
• Forward receipt images to QSE

Thank you for your patience and understanding during this investigation, Userjhrparalegal. If you have questions about handling your sales forms in QBO, You're welcome to reply below or create another post. I’m here to help and grateful for the opportunity to assist you.