Skip to main content
H
hearthandstonevt
August 26, 2021
Question

My customer list won't load.

  • August 26, 2021
  • 1 reply
  • 0 views
What happens when your customer list won't load but other areas are working?

1 reply

JenoP
JenoP
August 26, 2021

Let me help with your question about the customer list in QBO, hearthandstonevt.

 

I'd also like to ask if you're getting an error message or is the customer page just spinning around. A possible browser issue might have caused the customer list to not show up successfully. I'll share some of the most common steps that can resolve unexpected results in QBO. 

 

Start by using an incognito/private browsing session or a different browser. Here are some of the keyboard shortcuts to quickly open an incognito session: 

  • Ctrl + Shift + N  for Google Chrome
  • Ctrl + Shift + P for Firefox
  • Control + Option +P if you're using Safari
  • Ctrl + Shift + P for Microsoft Edge

 
Then, log back in and check if you can already see and work in the customer list section.  If you're able to do that, follow the steps in this article to delete your browsing history: Clear Cache And Cookies To Fix Issues When Using QuickBooks Online.

 

Here's an extra article for additional guidance and reference as well: Add and Manage Customers in QuickBooks Online.

 

Feel free to visit us anytime you have questions or other concerns. I'll be around to assist you again. Keep safe and healthy always.

 

JenoP
JenoP
August 30, 2021

Hi hearthandstonevt,

 

Hope you’re doing great. I wanted to see how everything is going about the customer list window. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

 

Looking forward to your reply. Have a pleasant day ahead!

A
Armen2
March 12, 2024

I'm having the same issue now.

My customer list wont load.  I tried signing out and signing back in.  I'm using chrome web browser.

Any suggestions?

 

Thanks,

Armen

Terms & ConditionsAccessibility statement