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chilineconstruct
chilineconstruct
October 22, 2023
Question

My customer tried to pay their invoice, and they got a message stating that it was declined. The comment on the transaction said, "Voided by Intuit due to Risk check."

  • October 22, 2023
  • 3 replies
  • 0 views
We are a General Contractor. We have been a QuickBooks accounting customer for over 3 years. 

This is our first invoice we have sent, and our average payment we collect is between $5,000-$20,000. This customer was trying to pay $8,000, and then another payment with a different card for $7,861.78. The total invoice for services rendered is $15,861.78. The customer tried to pay this invoice via the link in the emailed invoice we sent to them.

3 replies

JessT
JessT
October 22, 2023

Hi there, chilineconstruct.

 

Thank you for expressing your concern regarding your customer's payment. Allow me to provide you with some information on this matter.

 

Typically, the error is triggered when your customer enters a different information when putting their credit card details. However, it's still better to have the transaction checked with our QuickBooks Support, so they can check the transaction log in our system and offer guidance to resolve with this issue. They are open on weekdays between 6 AM and 6 PM PT. 

 

  1. Go to the Help menu.
  2. Click the Search bar and choose Contact Us at the bottom.
  3. Enter a summary of your concern: My customer got this message when they tried paying their invoices: Voided by Intuit due to Risk check.
  4. Click Continue and select between Chat or Callback option.

 

Please feel free to let me know if you have any further questions. Take care, and have a great day!

4
4Gal
October 23, 2023

@chilineconstruct 

If this is your first invoice, I recommend dividing the amount by smaller amounts as test payments. They will review your first payments and may refuse to continue the payment.

L
lorriesci
January 30, 2024

I'm having the same issue, with quickbooks desktop. My customer tried to pay invoice with two different cards, the first transaction went through but the second was rejected for risk. Is this because two payments in the same day? We typically accept ach payments, this is the first time accepting credit card payments.

    I
    IrizA
    January 30, 2024

    I understand that you have the same concern, lorriesci.

     

    In QuickBooks, an email notification is typically sent to the sender or you when a payment is voided to explain the reason. If you haven't received a message, I recommend contacting our support to understand why certain payments have to be voided by Intuit. 

     

    You may reach out to them through chat. Please know that they are available Monday to Friday from 6 AM to 6 PM PT. You can also access this material to learn more about contacting them: Contact Payments Support.

     

    You can also refer to this guide to learn more about declined credit card payments: Fix customer's declined credit card payments. 

     

    Furthermore, you may also want to learn how to receive and process customer payments for invoices and in-person sales: Take and process payments in QuickBooks Desktop. 

     

    You can always share additional information in the comment section. We are here to listen and help you with any QuickBooks-related concerns. 

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